Associate Director, Commercial Excellence
About The Position
Rocket Travel by Agoda is seeking an experienced and highly structured Associate Director, Commercial Excellence to lead large-scale commercial initiatives through disciplined project management and continuous process optimization. The role is responsible for designing, implementing, and governing scalable ways of working across commercial and cross-functional teams to drive excellence, efficiency, and predictable outcomes. This position is ideal for a strategic operator who enjoys turning complexity into clarity, leading cross-functional programs, and building sustainable processes that enable teams to perform at their best.
Requirements
- 10+ years in commercial operations, strategy, enterprise partnerships, or operational excellence roles.
- Proven experience leading complex, cross-functional initiatives in matrixed environments.
- Demonstrated people management experience with a track record of developing high-performing teams.
- Strong project management and process optimization expertise.
- Excellent communication, stakeholder management, and executive presentation skills.
Nice To Haves
- Experience supporting enterprise or loyalty-based partner models (ex. financial institutions, airlines, large B2B clients).
- PMP, Lean, Six Sigma, Agile or related certifications.
Responsibilities
- Lead high-impact, cross-functional commercial initiatives from concept through execution, ensuring delivery against timelines, scope, and success metrics.
- Establish project governance, operating cadence, and reporting frameworks for commercial programs.
- Proactively identify risks, dependencies and bottlenecks, and drive mitigation plans with senior stakeholders.
- Design, document, and optimize end-to-end commercial processes, including planning, deal execution, partner onboarding, launches and partner management.
- Standardize tools, templates and frameworks to improve execution consistency and scalability.
- Lead continuous improvement efforts using structured methodologies.
- Serve as a trusted partner to commercial and cross-functional leadership teams.
- Translate strategy into executable roadmaps with clear ownership and accountability.
- Drive adoption of new processes by leading change management, training, and communication efforts.
- Directly manage and develop a Commercial Excellence team (i.e. associate project managers), setting clear priorities, goals and performance expectations for team members.
- Provide ongoing coaching, feedback and career development support.
- Foster a high-performing collaborative team culture focused on accountability and continuous improvement.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
