Associate Commercial Excellence Analyst

Dow Chemical•Freeport, NY

About The Position

Diamond Infrastructure Solutions is seeking an Associate Commercial Excellence Analyst to support the Diamond Customer Management Team, including team members located in the Gulf Coast region. In this role, you will provide administrative assistance to the Diamond Customer Management Team as well as select members of the Diamond Executive Leadership Team and Diamond Leadership Team members based at Louisiana Operations. (e.g. calendar, admin, and travel support). Additionally, this role will act as the SharePoint Administrator for the Diamond Customer Management Team which includes creating and maintaining both internal and external SharePoint sites.

Requirements

A minimum of a High School Diploma or GED/equivalent
4 or more years of relevant experience
A minimum requirement for this U.S. based position is the ability to work legally in the United States.
No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process

Nice To Haves

Experience with Concur Travel
Experience with File Share Management
Experience with Info-mapping and Management of Change Tool
SharePoint Administration & Content Management- Deep experience creating, maintaining, structuring, and securing SharePoint sites and repositories (internal/external), including metadata, permissions, audits, and lifecycle management
Information Security & Confidential Data Handling- Strong understanding of information security best practices, proprietary classification guidelines, access controls, and safeguarding sensitive and intellectual property–related information
Document & Records Management -Expertise in document control, records retention, compliance audits, archiving/deletion processes, and operating discipline for content repositories
Administrative & Executive Support- High-level administrative capability supporting leadership teams: calendar management, travel, expenses, meeting logistics, agendas, minutes, and general office operations
Operating Discipline & Process Governance (ODMS)- Ability to execute, maintain, and improve operating discipline management systems, policies, procedures, and standardized work processes across teams and platforms
CRM & Business Systems Administration- Hands-on experience managing CRM tools, customer/supplier codes, purchase requisitions, outage notifications, capital invoice requests, and related business system data accuracy
Cross-Functional Coordination & Communication- Strong collaboration skills to work with customer management teams, leadership, IT, security, and external tenants—facilitating meetings and serving as a central coordination point
Technical Productivity & Reporting Tools- Advanced proficiency with PowerPoint, Excel, SharePoint, and other reporting tools to create presentations, routine reports, and structured team documentation

Responsibilities

Provide administrative assistance to the Diamond Customer Management Team and Diamond ELT and DLT members located at Louisiana Operations. (e.g. calendar, admin, and travel support).
Participate as an active team member, working both independently and in cooperation with other team members to complete projects and assignments in a timely manner.
Work independently to produce quality results.
Assist with planning of team meetings (e.g. including teleconferencing, and videoconferencing involving on-site and off-site events. Also assist with agenda preparation, meeting minutes, and conference room set-up).
Facilitate bi-weekly Customer Management team meeting.
Serve as Document Management Specialist for Customer Management Team – own the Customer Management Team SharePoint
Serve as ODMS focal point for team (MOC, document management, etc).
Request purchase orders; manage supplies, FedEx shipping, work orders, file share management, and time exception reporting.
Calendar management for one or more individuals.
Presentation creation and modification via PowerPoint and Excel.
Maintain team calendars (holiday, vacation, etc.).
Conference room scheduling.
Process expense reports in a timely manner.
Perform general administrative tasks including mail, records and file maintenance, travel coordination, procurement of office supplies.
Prepare routine reports utilizing various software packages.
This person will have access to sensitive and confidential information and must be able to keep such information confidential.
Work is primarily identified and managed independently, taking initiative and responsibility for most administrative needs and opportunities.
Creating, updating and modifying Purchase requisitions
Creating, updating and modifying customer codes
Creating, updating, and modifying supplier codes
CRM tool management- support opportunity entry and updates
Managing Monthly Outage Notification Processes as required per agreements
Managing Monthly Capital Invoice Requests for Tenants as required per agreements
Managing documents for tenants on I park sites (contacts, service guidelines, demarcation catalogs, etc)
Creating and managing Distribution lists for Customer Management Team and Tenants
Execute, maintain and implement applicable operating discipline for websites and SharePoints
Collecting, inventorying, organizing and managing content stored in SharePoint according to security, organization, presentation and work process requirements.
Conducting annual Records Management audit to assure that out-of-service content is archived or deleted.
Ensuring that intellectual property of highly sensitive and confidential information is not jeopardized, while still providing accessibility to those requiring the information through strict guidelines and permissions evaluations.
Act as the back-up administrator for the Diamond websites and associated file shares in accordance with Dow standard intranet requirements.

Benefits

We invest in you. Diamond Infrastructure Solutions invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Vibrant network of Employee Resource Groups (ERGs) designed to foster inclusion and belonging. With ten ERGs spanning diverse interests and identities, there’s a group for everyone. Employees are encouraged to join and actively participate.
Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
Employee stock purchase programs (availability varies depending on location).
Student Debt Retirement Savings Match Program (U.S. only). Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees’ Savings Plan (401(k)), helping employees reach the Company match.
Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
Competitive yearly vacation allowance.
Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
Paid time off to care for family members who are sick or injured.
Paid time off to support volunteering and Employee Resource Group’s (ERG) participation.
Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
On-site fitness facilities to help stay healthy and active (availability varies depending on location).
Employee discounts for online shopping, cinema tickets, gym memberships and more.
Additionally, some of our locations might offer:
Transportation allowance (availability varies depending on location)
Meal subsidiaries/vouchers (availability varies depending on location)
Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)