Associate Director, Commercial Business Operations

NEUROTECH U S A•Needham, MA

21h•Onsite

About The Position

The Associate Director of Commercial Business Operations plays a critical role in strengthening and scaling Neurotech’s commercial data and field enablement infrastructure. This position sits at the intersection of technology, business planning, and field execution, reporting to the VP, of Commercial Operations. Success in this role requires close collaboration across the enterprise, including IT, Sales, Insights & Analytics, Marketing, Market Access and other cross-functional partners. The role is suited for a home office-based professional with strong technical acumen, solid interpersonal skills, and a growth mindset. This role will drive commercial performance by translating data into actionable insights, supporting decision-making, and enabling effective field execution. While experience with CRM platforms and commercial systems is beneficial, greater emphasis is placed on understanding how these tools support business objectives and field impact. The position offers broad exposure across the organization, providing opportunities to expand functional expertise, develop core competencies, and build a strong professional network. In partnership with IT, this role will support the ongoing management and optimization of the commercial data ecosystem, including the data warehouse and adjacent platforms that enable CRM, reporting, master data management, and data governance. The Associate Director will also collaborate closely with field leadership to deliver operational solutions that enhance field execution, such as incentive compensation, targeting, data transparency and field reporting.

Requirements

Bachelor’s degree is required, Master’s degree is a plus
Minimum of7years’ experience in biotech and/or specialty pharmaceutical company
Experience supporting a field force in a launch or early commercialization environment
Collaborative and team-oriented, with strong cross-functional leadership skills
Strong leadership experience, managing vendors, and scaling commercial infrastructure.
Strategic thinker with strong business acumen and results-oriented mindset
Proficiency with commercial technology, software platforms and programming languages(CRM, BI tools, Snowflake, SQL, Python, R)
Excellent communication skills and problem-solving skills
Strong writing and verbal communication skills, including ability to present to senior management
Ability to travelapproximately20%of the time

Responsibilities

Partnerwithvendorsandcross functional partners to design and implement a commercial datamanagement infrastructure
Manage vendor support for commercial data integration activities
Lead for market access analytics and developing reports through requirement gathering (HUB, SP,SD, 3PL)
Utilize commercial data sources to provide recommendations and insights
Support data governance and MDM best practices
Coordinate with Marketing and integrate digital & multi-channel marketing data into a commercial data environment
Serve as a lead for commercial field effectiveness and operational inquiries
Partner with Commercial Analytics to develop targeting and segmentation methodologies
Deliver routine and ad-hoc reporting on field activity, productivity, and performance
Translate data into insights to informfieldstrategy, execution, and resource allocation
Develop andmaintainnational, sub-national andexecutive-level reportingthrough BI dashboard/reportingand ad hoc analytics
Embed AI tools and capabilities into key processes and workflows to improve efficiency, decision-making, and business outcomes
Lead/co-lead monthly performance reviews
Serve as the primary operations partner to field leadership, providing actionable insights and operational guidance
Lead the design, administration, and governance of incentive compensation plans, including performance reporting and partnership with Finance to ensure accurate and timely IC calculations and payouts