Associate Director Branch Locations-17109

Hillsborough Clerk of Court & Comptroller•Plant City, FL

7d•$71,386

About The Position

Under the direction of the Director or Chief Deputy, this position assists in the oversight and administration of an assigned functional area within the Clerk’s Office. Employees in this classification oversee customer-facing operations, including in-person, telephone, and mail services, and is responsible for overseeing the handling of monetary transactions and sensitive case matters. This position ensures the delivery of high-quality customer service in a compassionate, professional, and confidential manner. Employees in this classification are responsible for managing departmental operations and supervising managers and staff to ensure alignment with organizational goals and compliance with applicable Federal, State, and local laws, regulations, and standards. The position participates in the planning, development, and implementation of departmental goals, policies, and procedures, and provides leadership in operational improvements, process efficiency, and effective resource management. The incumbent supports the Director in coordinating strategic initiatives, budgeting, and project development, and may serve as Acting Director in the Director’s absence. All responsibilities of this position are performed in support of the Clerk's Office commitment to Excellence In Service to our community.

Requirements

Bachelor’s degree and seven (7) years of recent and relevant work experience, including performing personnel management duties (i.e., supervising, training, hiring, disciplinary action, counseling, performance evaluations, recommending transfer, promotion, and employee separation).
Or
An equivalent combination of education, training, and experience that would reasonably be expected to provide the job-specific competencies noted above.
Knowledge of English grammar, spelling, arithmetic, and legal terminology.
Knowledge of the functions, services, procedures, and regulations of the assigned area and the ability to perform related specialized tasks.
Knowledge of and ability to implement policies and procedures related to records maintenance, retention, and destruction.
Knowledge of budgetary procedures and controls.
Knowledge of and ability to apply management and supervisory principles.
Knowledge of cash handling procedures, financial transactions, and reconciliation processes
Skill in project management and the ability to manage multiple projects while achieving goals.
Knowledge of and ability to interpret the laws, rules, Statutes, and regulations governing the Clerk’s Office.
Ability to analyze information, evaluate results, and develop sound recommendations.
Ability to use initiative and exercise sound judgment in problem-solving and decision-making.
Ability to support, promote, and ensure alignment with the Clerk’s Strategic Plan, goals, and vision.
Ability to effectively recruit, select, develop, retain, coach, counsel, and mentor competent staff.
Ability to demonstrate excellent communication skills to present oral and written comments and recommendations clearly and concisely, and to interact effectively with staff at all organizational levels and with the public.
Ability to manage high-volume customer interactions and resolve complaints professionally and effectively
Ability to prepare and maintain records and reports.
Ability to plan, assign, monitor, review, and evaluate the work of others.
Ability to create solutions to problems using new methods and processes.
Ability to be dependable, flexible, and work independently to meet deadlines and organizational objectives.
Ability to use various computer systems, software, and office equipment.
Monitors and evaluates customer service quality; develops and implements service improvement initiatives
Implements and monitors safety protocols for staff and customers in potentially volatile situations

Responsibilities

Assists the Director in overseeing the management of day-to-day operations and coordinating programs and resources within the assigned functional area.
Provides leadership and direction to Managers and staff to ensure operational effectiveness and compliance with established policies and regulations.
Participates in the development and implementation of departmental goals, objectives, policies, and procedures.
Reviews and acts on administrative and operational matters in collaboration with the Director.
Assists in preparing and monitoring the departmental budget and participates in fiscal planning and reporting activities.
Evaluates staffing needs, identifies shortfalls, and ensures effective utilization of personnel and resources.
Supervises Managers and other staff, providing guidance, coaching, and performance feedback; participates in recruitment, hiring, training, disciplinary action, and performance evaluations.
Coordinates with other departments, agencies, and stakeholders to promote collaboration and efficient communication.
Oversees workflow, productivity, and quality assurance processes; develops and monitors performance measures and prepares related reports.
Assists in defining, compiling, and evaluating department performance metrics to ensure alignment with organizational goals.
Participates in the planning, development, and implementation of technology enhancements and operational improvements.
Serves as project lead or assists with major departmental initiatives, including system upgrades, process redesign, and procedural improvements.
Recommends new methods, policies, or procedures to improve efficiency and service delivery.
Reviews current and revised laws and assists in ensuring compliance and implementation of new legislative requirements.
Provides assistance in policy and procedure development and may represent the Director at meetings, presentations, and community events.
Responds to inquiries from the public, other departments, and stakeholders in a professional and timely manner.
Attends seminars and trainings to remain current with technological advances and legal and regulatory requirements relevant to the assigned area.
Will be required to work overtime, weekend and holidays depending on responsibilities and staffing needs.
Performs other duties as needed, including those performed by subordinate fiscal, financial, and/or clerical staff.