Associate Director, Assisted Living and Memory Support
About The Position
Associate Director, Assisted Living and Memory Support - Join Our Big-Hearted Team Are you ready to make a meaningful impact in a vibrant, compassionate community? Join our vibrant team at our Administration offices in Surprise, AZ, as a Corporate Accountant. Your Mission: The Associate Director supports the Senior Director in the operational management of multiple Assisted Living and Memory Support communities. This role provides non-clinical leadership, staff development, resident and family support, and operational quality oversight to ensure consistent, high-quality service delivery and a positive community culture. Why Choose Us? Great Place to Work: Sun Health has been certified as a Great Place to Work in 2021, 2022, and 2023. National Recognition: We secured a top 10 spot on the Fortune Best Workplaces for Aging Services™ list in 2020 and 2021. Platinum Award Winner: Our dedication to health and safety earned us Platinum awards from the Healthy Arizona Worksites Program in 2019, 2020, and 2021.
Requirements
- Arizona Certified Caregiver required
- At least 3 years of supervisory experience in Assisted Living or Memory Support
- CPR/First Aid and Level 1 Fingerprint Clearance Card, required or obtainable
- Arizona Certified Caregiver required
- At least 3 years of supervisory experience in Assisted Living or Memory Support
Nice To Haves
- Assisted Living Manager (ALM) Certification, preferred or obtainable
- Assisted Living Manager (ALM) Certification, preferred or obtainable
Responsibilities
- Support day-to-day operations across communities, ensuring consistent delivery of resident-centered services.
- Oversee non-clinical aspects of admissions, move-ins, documentation completeness, and family onboarding.
- Assist with staffing oversight, including reviewing trends, coordinating coverage solutions, and supporting scheduling processes.
- Coach, mentor, and support care teams in customer service, teamwork, and adherence to Sun Health values.
- Participate in onboarding, evaluations, and performance feedback in collaboration with the Senior Director.
- Promote a positive culture grounded in resident dignity, service excellence, and trauma-informed dementia care practices.
- Conduct or oversee operational audits, including environmental safety rounds and customer experience evaluations.
- Support preparation for surveys and internal audits, ensuring non-clinical documentation and processes are complete and compliant.
- Collect, track, and assist in interpreting operational metrics (hospital transfers, service utilization, response times, etc.).
- Maintain proactive communication with residents and families regarding service delivery, concerns, and satisfaction.
- Assist with issue resolution and support Senior Director in managing escalated concerns.
- Help ensure resident rights, dignity, and quality of life are upheld.
Benefits
- Comprehensive health benefits (Medical, Dental & Vision).
- 401k with immediate vesting and up to 4% employer match.
- Tuition Reimbursement.
- Exclusive discounts through The Employee Network.
- Access to the Employee Association, supporting team members in need.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
