CD&A - Associate Director, Agentic AI Solution Delivery, Neural Nexus

Amgen Inc.•Thousand Oaks, CA

38d•Hybrid

About The Position

Join Amgen's Mission of Serving Patients At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do. Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. CD&A - Associate Director, Agentic AI Solution Delivery, Neural Nexus What you will do Let's do this. Let's change the world. In this vital role of Neural Nexus - Agentic AI Solution Delivery, Associate Director, you will be responsible for delivering prioritized Agentic AI solutions that support Amgen's commercial and analytics functions. This role focuses on the full execution lifecycle-design, development, implementation, rollout, and training-ensuring solutions are deployed on time, on scope, and with measurable business value. You will partner closely with commercial insights, CD&A, AI&D, and technical teams to convert business needs into operational GenAI capabilities. This is a hands-on delivery role where attention to execution detail, tactical coordination, and dedicated mentality will be critical for success. This role is ideal for seasoned Commercial Analyst with strong technically expertise who thrives on driving solution deployment to accelerate value and impact to our business Flexible Commuter role in Thousand Oaks, CA. You will work on-site a minimum of 2-3 days a week. Strategic Leadership & Roadmap Development Complete delivery plans for assigned Agentic AI use cases, ensuring alignment with Neural Nexus priorities and achievement timelines. Support business and platform teams by translating commercial requirements into clear delivery objectives and working plans. Supply tactical input to broader program planning by identifying risks, blockers, and dependencies across assigned workstreams. End-to-End Management of NN Platform Lifecycle Lead the end-to-end execution of designated Agentic AI solutions, from intake through deployment, ensuring each phase-design, development, testing, and rollout-is completed to specification. Drive agile development cycles in collaboration with AI/ML and Engineering teams to ensure models and agents meet business needs and reliability standards. Coordinate internal readiness activities, including UAT, access setup, system integration, and documentation to support solution launch. Cross-Functional Team Orchestration & Collaboration Partner with CD&A, Commercial Insights, and AI&D to ensure that Agentic AI use cases are correctly scoped, validated, and configured for maximum impact. Serve as a key tactical liaison between technical delivery teams and business users, ensuring clear handoffs, documentation, and timelines are maintained. Work cross-functionally to troubleshoot blockers and maintain delivery velocity across teams and workstreams. Executive Partner Management & Strategic Communication Provide status updates and delivery dashboards for assigned Agentic AI initiatives, focused on progress, risks, and delivery health. Collaborate with platform leadership to align solution rollout timing and messaging with broader program achievements. Communicate implications of AI outputs, system performance, and solution scope changes to business partners with clarity and visibility. Driving Platform Adoption & Value Realization Coordinate training sessions, office hours, and enablement resources to ensure business users can confidently use the deployed Agentic AI solutions. Partner with change enablement and analytics teams to track adoption metrics and gather user feedback post-deployment. Identify usage trends and value realization metrics to help measure the impact of Agentic AI capabilities on operational efficiency or insight quality. Change Management & Continuous Improvement Support change management by ensuring that solution delivery includes all necessary comms, onboarding, and process readiness steps. Facilitate feedback loops to identify areas for enhancement or retraining based on user interaction and system outputs. Help maintain and iterate on delivery processes and documentation to ensure consistency, quality, and sustainability of deployed Agentic AI solutions. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a collaborator with these qualifications.

Requirements

Doctorate degree and 3 years of commercial analytics and/or operationalizing GenAI solutions experience
OR
Master's degree and 5 years of commercial analytics and/or operationalizing GenAI solutions experience
OR
Bachelor's degree and 7 years of commercial analytics and/or operationalizing GenAI solutions experience
OR
Associate's degree and 12 years of commercial analytics and/or operationalizing GenAI solutions experience
OR
High school diploma / GED and 14 years of commercial analytics and/or operationalizing GenAI solutions experience

Nice To Haves

Bachelor's degree and 7+ years of experience in commercial analytics and/or operationalizing GenAI solutions.
In depth experience working directly with Commercial or CD&A/Analytics teams
Strong background of delivering complex AI/ML delivery initiatives-especially GenAI agents or copilots that automate tasks or drive decision workflows.
Strong Technical Proficiency (AI/ML): Solid conceptual and practical understanding of Generative AI, agent architectures, development lifecycle, and technical delivery principles.
Ability to coordinate across technical and business teams, translate complex requirements, and keep delivery on track under shifting priorities.
Ability to deploy, train, and support business teams on new digital tools or platforms.
Comfortable operating in high-ambiguity, fast-paced, and cross-functional delivery environments.

Responsibilities

Complete delivery plans for assigned Agentic AI use cases, ensuring alignment with Neural Nexus priorities and achievement timelines.
Support business and platform teams by translating commercial requirements into clear delivery objectives and working plans.
Supply tactical input to broader program planning by identifying risks, blockers, and dependencies across assigned workstreams.
Lead the end-to-end execution of designated Agentic AI solutions, from intake through deployment, ensuring each phase-design, development, testing, and rollout-is completed to specification.
Drive agile development cycles in collaboration with AI/ML and Engineering teams to ensure models and agents meet business needs and reliability standards.
Coordinate internal readiness activities, including UAT, access setup, system integration, and documentation to support solution launch.
Partner with CD&A, Commercial Insights, and AI&D to ensure that Agentic AI use cases are correctly scoped, validated, and configured for maximum impact.
Serve as a key tactical liaison between technical delivery teams and business users, ensuring clear handoffs, documentation, and timelines are maintained.
Work cross-functionally to troubleshoot blockers and maintain delivery velocity across teams and workstreams.
Provide status updates and delivery dashboards for assigned Agentic AI initiatives, focused on progress, risks, and delivery health.
Collaborate with platform leadership to align solution rollout timing and messaging with broader program achievements.
Communicate implications of AI outputs, system performance, and solution scope changes to business partners with clarity and visibility.
Coordinate training sessions, office hours, and enablement resources to ensure business users can confidently use the deployed Agentic AI solutions.
Partner with change enablement and analytics teams to track adoption metrics and gather user feedback post-deployment.
Identify usage trends and value realization metrics to help measure the impact of Agentic AI capabilities on operational efficiency or insight quality.
Support change management by ensuring that solution delivery includes all necessary comms, onboarding, and process readiness steps.
Facilitate feedback loops to identify areas for enhancement or retraining based on user interaction and system outputs.
Help maintain and iterate on delivery processes and documentation to ensure consistency, quality, and sustainability of deployed Agentic AI solutions.

Benefits

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models, including remote and hybrid work arrangements, where possible

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