Associate Director, Advancement Operations

BROOKLYN ACADEMY OF MUSIC INC • New York, NY

1d • $83,000 - $83,000 • Hybrid

About The Position

Brooklyn Academy of Music (BAM) is a multi-disciplinary arts center located in Brooklyn, New York. For more than 150 years, BAM has been the home for adventurous artists, audiences, and ideas—engaging both global and local communities. With world-renowned programming in theater, dance, music, opera, film, and much more, BAM showcases the work of emerging artists and innovative modern masters. The Associate Director of Advancement Operations will oversee the Advancement Operations team and work closely with the entire Advancement Division to execute best-in-class project management and data stewardship strategies to support philanthropic giving at BAM. This role serves as the internal subject matter expert on data governance, reporting, analytics, and system optimization, and plays a critical role in supporting fundraising, membership, and event operations across the division. This position requires an analytical, detail-oriented professional with deep knowledge of Tessitura best practices, exceptional problem-solving skills, and the ability to collaborate and train colleagues at all levels. The ideal candidate will oversee all components of data collection, presentation, and action, ensuring accuracy and consistency in the infrastructure and partner with the various pillars of the Advancement team in strategic execution. Partner with Individual Giving and Marketing teams to deliver compelling arguments rooted in data for new opportunities for outreach and approach across all giving levels. In addition, partner with IT and Finance teams to ensure data systems reflect Advancement goals and operational needs and will be responsible for applying insights from external partners to improve internal database workflows and replace legacy processes with more efficient, collaborative solutions.

Requirements

• Bachelor’s Degree or equivalent work experience
• Minimum of 5-8 years of experience with fundraising/marketing analytics
• Experience with Tessitura and CRM/database management required
• Ability to translate complex data into digestible presentations
• Strong quantitative analytical skills with experience using Excel, SQL, and data visualization tools
• Strong leadership, organizational, and interpersonal skills
• Ability to simultaneously manage multiple deadline-oriented projects
• Demonstrated leadership and supervision of staff and/or interns
• Highly organized and analytical, with meticulous attention to detail
• Ability to work under pressure in a fast-paced environment
• Personal accountability
• Commitment to fostering a positive work environment and building a healthy team culture
• Commitment to creating and maintaining an equitable, diverse, and inclusive work environment
• Ability to work remote and in-person

Nice To Haves

• Experience in development operations in a non-profit arts organization preferred
• Creative thinker and problem solver
• Professional, enthusiastic, self-motivated, and a team-player
• Interest in performing arts, cinema and arts administration

Responsibilities

• Direct supervisor to the Advancement Operations team
• Design, maintain, and improve reports and dashboards to support fundraising, membership, and event goals
• Prepare and deliver financial reports for the Board of Trustees, coordinating with Finance and Advancement leadership to ensure accuracy and clarity.
• Oversee data management, analytics, and analysis for the Advancement team, driving data-based strategic direction and decisions to help meet and exceed annual fundraising goals.
• Partner with Advancement & Marketing divisions to execute digital & print efforts by building and pulling mail/email lists rooted in sound segmentation strategies
• Ensure gift processing workflow runs smoothly and efficiently in conjunction with the Finance Department.
• In collaboration with the Finance team, maintain financial reports and assist with the budget preparation, flagging and reconciling any/all budget variances.
• Develop best practices for recording and maintaining data in Tessitura
• Prepare, monitor, and reconcile departmental and organizational budgets, including personnel costs and salary allocations.
• Maintain and cultivate relationships with peer institutions to review, compare, and enhance database workflows and implementations.
• Identify outdated or inefficient processes and design, test, and implement new workflows that improve overall efficiency and accuracy.
• Train Advancement and other relevant staff on Tessitura use, including data entry protocols and report generation
• Create and maintain user documentation and training resources
• Support the implementation and testing of email automations, campaign tagging, and tracking systems to improve measurement accuracy and efficiency.
• Additional tasks to support the Advancement Operations team as needed.
• Work Advancement events as needed.
• Provide intra-departmental support as necessary, particularly during institution-wide, individual-based cultivation events and stewarding opportunities

Benefits

• BAM provides a comprehensive benefits package including medical, dental, and vision insurance, retirement plan opportunities including both 401(k) and pension plans, as well as BAM-related benefits including access to BAM's fantastic programming.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees