Associate Director, Advancement Information Systems

University of Denver•Denver, CO

46d•$75,000 - $85,000

About The Position

The Advancement Services team is a key support component to the success of the broader Advancement unit. The Advancement Services team works closely with Advancement Operations, development officers and other Advancement team members, partners in the Controller's office, Internal Audit, external auditors, and other University units to manage donations to the University of Denver, ensure entry and quality, and maintain the database used to solicit and communicate with the constituent population. We are seeking an Associate Director of Advancement Information Systems, under the general direction of the Executive Director, Strategic Analytics and Prospect Development, to serve as a strategic bridge between Advancement and IT-partnering closely with both to translate business needs into efficient, user-friendly system processes that support operational excellence and sound data practices. The ideal candidate has a passion for information organization and management, process assessment, improvement, and documentation, and maintaining excellent customer service to both our internal and external partners, while exhibiting excellent time management and organizational skills partnered with a high level of attention to detail.

Requirements

Bachelor's degree or equivalent combination of education and work experience (Veterans with equivalent combination of military certification/education and experience may substitute for the degree qualification).
3 years of experience in information systems with a basic understanding of data collection, manipulation, and complex relational databases, including 1 year of experience working with gifts data and records/database management in a large, complex environment, including a basic understanding of IRS rules and regulations.
Management experience (to include direct management of projects or personnel).
Deep knowledge of CRM systems and integrations.
Strong process analysis and documentation skills.
Strategic, detail-oriented, and collaborative across teams.
Skilled in translating business needs into technical solutions.
High level of technological proficiency and ability to manipulate large quantities of data accurately and efficiently.
Strong critical thinking and organizational skills with strict attention to detail.
Ability to manage time well and work independently or as part of a team.
Highly ethical and able to maintain confidential information.

Nice To Haves

Experience working in a higher education or non-profit environment.
Experience with CRM Advance or a comparable CRM/database solution.
Experience developing APIs, system integrations, and ETL processes.
Experience with gift entry and familiarity with complex gift accounting and administration processes.
Knowledge of SQL.

Responsibilities

Collaborate with Advancement and IT to design and optimize CRM and other technical system-related processes.
Lead and communicate project prioritization for IT's Advancement projects.
Guide and co-develop system configurations, integrations (ETL, API), and data architecture.
Lead data imports, cleanups, and Advancement system implementations.
Monitor alumni/donor data health and document processes.
Translate business needs into technical solutions that enhance operational efficiency.
Supervise the Advancement Information Systems Coordinator.
Lead the development and delivery of training programs and documentation.
Serve as a resource for staff on database use, policies, and procedures.
Manage the testing and implementation of system additions, modifications, and upgrades.
Collaborate with University IT to locate, isolate, and resolve system bugs and issues.
Communicate system and process updates, bugs, and issues among Advancement staff and stakeholders.
Serve as an active and collaborative partner to all central and unit-based Advancement staff and other campus colleagues, to foster strategic, effective, and collaborative career and professional development practices.
Model "One DU" leadership.