Director Information Systems

TWENTY-NINE PALMS BAND OF MISSION INDIANS-posted 2 days ago
Full-time • Manager
Coachella, CA
101-250 employees
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This position is responsible for directing and overseeing all IT Information Systems operations activities and initiatives. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

  • Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
  • Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive Seamless, Personalized and Valued.
  • Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
  • Develop, document and maintain procedures for processes related to system usage and configuration.
  • Maintains the confidentiality of IT systems, their applications and employees.
  • Manage vendor relationships with the software/hardware providers.
  • Assist with the implementation of a comprehensive and ongoing release management and planning effort.
  • Identify system misconfigurations and system misuse and recommend steps to resolve.
  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Speak effectively before groups of customers or employees of organization.
  • Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Manage effectively problems involving several concrete variables in standardized situations.
  • Maintain excellent communications with all Directors and Managers.
  • Develops and implements approved departmental policies and procedures.
  • Responsible for all necessary record keeping.
  • Comprehensive understanding of forecasting, budgeting, scheduling, productivity, inventory controls (if applicable), P&L analysis, and cost controls.
  • Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
  • Prepare necessary data for the budget in area of responsibility; project annual costs and monitor actual results; take corrective action where necessary.
  • Keep abreast of competitive changes including industry trends and local competitive set.
  • Develop, maintain and nurture a positive work environment.
  • Responsible for maintaining a disciplined environment and implement practices that promote safety, quality and productivity.
  • Coordinate and supervise training, assignments, and development of subordinates.
  • Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
  • Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
  • Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
  • Able to make difficult decision in a fair and honest manner.
  • Strong verbal and written communication skills.
  • Perform any other duties that may be assigned from time to time.
  • Bachelor’s degree preferred in related field (or equivalent experience).
  • Ten (10) years equivalent Supervisory/Management experience.
  • Must pass periodic random drug screens.
  • Must be able to pass background suitability investigation.
  • Must obtain a Tribal Gaming License.
  • Must obtain all other applicable certifications and licenses.
  • Must provide proof of eligibility to work in the United States within 72 hours of employment.
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