Associate Director, Admissions

National University

1d•Remote

About The Position

This position is responsible for supporting the Director of Enrollment in directing the daily operations of the University’s Admissions Department. The ADOA directly leads a team of Enrollment Advisors and other supporting team members to help prospective learners’ complete applications and enroll at the University.

Requirements

Bachelor's degree required
Five (5) years Enrollment, Admissions, or Sales/Operations experience
Three (3) years leadership experience preferred
Ability to participate as an active team member of the team and organization and work toward a common goal.
Contributes fully to the team effort and plays an integral part in the smooth running of teams without necessarily taking the lead.
Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
Actively seeks to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes.
Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
Working knowledge, principles and practices of office management/systems within a higher education environment, preferred.
Demonstrates an understanding of underlying organizational issues.
Intermediate use of computers and Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook.
Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple projects, deadlines and frequently changing priorities.
Ability to drive towards achieving measurable and challenging goals to support organizational success.
Demonstrates the ability to focus on achieving results consistent with the organization’s objectives.
As a leader, develops goals based on the organization’s vision, mission, strategic goals and objectives.
Strong interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community.
Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
Knowledge of academic and business workings of a higher education institution
Knowledge of financial aid processes
Knowledge of leadership principles and practices
Skill in verbal and written communication
Skill in operating equipment, such as personal computer, fax, copier, phone system
Ability to use and facilitate online communications
Ability to problem-solve
Ability to understand and interpret the needs of prospective Learners
Ability to compute and comprehend rates, ratios and percentages
Ability to effectively present information and respond to questions from prospective Learners, University associates licensing and accrediting agencies and the general public
Ability to collaborate effectively with others
Ability to build and motivate a team
Demonstrated ability with enrollment information systems and web-based recruitment
Strong analytical and critical thinking skills
Excellent customer service and communication skills
Proficient with Microsoft Word and other applications in the Microsoft Office suite

Nice To Haves

Experience in higher education preferred
Experience working in a technology-driven enterprise preferred
Working knowledge, principles and practices of office management/systems within a higher education environment, preferred.

Responsibilities

Directs the daily operations of an Admissions team
Provides coaching on live and recorded calls
Develops and conducts training programs to improve Enrollment Advisors’ skills
Serves as a mentor and guide to each of his or her team members
Develops and implements short- and long-term strategies to recruit Applicants
Ensures that team application conversion targets are achieved, relating to the University’s application conversion targets
Provides leadership to the process of effectively working and managing lead and applicant flow
Prepares and maintains conversion rates and related reports
Ensures Enrollment Advisors follow up via telephone or email with assigned leads
Ensures Enrollment Advisors are documenting communications within the system
Tracks and monitors schedules and attendance
Administers payroll and timecard reporting for team members
Ensures Enrollment Advisors are consistently on task
Oversees the entire Admissions and Enrollment floor in the absence of the Director of Admissions
Attends Enrollment Leadership Team meetings
Upholds the University standard of conduct and all other policies and procedures
Identifies opportunities and recommends changes to improve the University
Participates in training and continuous education to improve skill set
Other duties as assigned
Reasonable and consistent attendance to fulfill requirements of the position