Associate Director Admissions Operations

University of North Florida Alumni Association•Jacksonville, FL

7d•$62,000

About The Position

The Associate Director Admissions Operations manages the processing of all undergraduate applications, including specialized areas of international admissions, documentation, reporting, and ensuring compliance and driving process improvements across the team.

Requirements

Master's and 4+ years of relevant experience or Bachelor's degree and 6+ years of relevant experience.
Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219.
This position requires a background check.
In conjunction with the University's policy, this position may also require a credit check.
The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University’s Title IX Administrator or any divisional Title IX Coordinator

Responsibilities

Manage and oversee application and transcript business processes, data capture and input, application processing and decisioning, and notification functions.
Ensure effective and user-friendly application processes for students and admission team members.
Supervise the processing of applications, transcripts, and other admission-related documents.
Oversee international processing, ensuring compliance with regulations and guidelines for international students.
Lead the processing and credit evaluation teams and ensure they have consistent routines and protocols surrounding daily activities.
Liaise with CRM and SIS administrators to ensure the systems are working effectively and identify system improvements.
Develop and improve operational efficiency, including assessing operations to streamline processes and maintain a culture of continuous improvement.
Coordinate the development and implementation of staff training, as well as cross-departmental training when needed.
Develop, update, and maintain standard operating procedures (SOPs) for processing.
Lead strategic initiatives aimed at improving the admissions processes, including system enhancements or process redesigns.
Create and maintain accurate reports, dashboards, and analysis to ensure data integrity and inform decision-making.
Responsible for developing, documenting, and implementing new quality control procedures and reports and providing oversight for compliance procedures that will ensure accuracy of both the data input into the SIS and CRM, but also the communications disseminated to applicants/students from the Enrollment Services Processing Office and the Office of Admissions.
Special projects and other duties assigned by the Director of Enrollment Services Processing.