Associate-Digital Product Management

American Express•Phoenix, AZ

4h•$78,000 - $124,750•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Digital Workplace Team at American Express is entering into a new phase of technology transformation driven by opportunities to improve Colleague experience, raise productivity and collaboration, and drive operational efficiency of all service and infrastructure operations. If you have the talent and desire to deliver innovative products and services at a rapid pace, with hands on experience and critical thinking, in areas of productivity and collaboration software suites, endpoint computing and security, mobile platforms, data management and analytics, and software engineering, join our architecture team to help with our transformation journey! Help shape how thousands of colleagues meet, collaborate, and get work done. As a standout product leader in Digital Workplace, you’re pivotal to the success of the Enterprise Meeting Experience—turning strategy and vision into continuous, real-world value. You enhance, integrate, and implement capabilities that make every meeting exceptional and consistent across the enterprise. You bring deep expertise in Enterprise Meeting technologies and integrations, backed by a track record of delivering impactful, transformational solutions at scale. Every day, you collaborate with business leaders and partner with technology teams to co-create and deliver the product vision, drive the roadmap and backlog, actively participating in every phase of the iteration process, while being a champion of cross-functional collaboration. Working across Business and Technology, you translate data and sentiment driven requirements into crisp features for Agile teams to implement. You break complex problems into the value drivers that matter, identify opportunities for transformation, assess alternative solutions through rigorous industry research, and clearly articulate how every deliverable meets customer and colleague needs—so the Enterprise Meeting Experience keeps improving, every single day.

Requirements

3+ years of experience as a Product Manager with proven track record in delivering results at pace alongside defining impactful product visions and strategies
Experience in delivering within Agile methodologies
Proven track record managing large, complex features or products with multiple partners
Bachelor’s Degree in related field required; advanced degree preferred
Extensive knowledge and experience product managing Enterprise SaaS meeting platforms (e.g. Webex, Zoom, Teams and Google Meet) and integration capabilities
Familiarity with reporting/analytical applications
Agile Methodologies
Communication Management
Feature Prioritization
Market Analysis
Product Development
Product Road mapping
Product Strategy
Requirements Management
Structured Problem Solving

Responsibilities

Designs, develops, and manages activities for a product or group of products from product definition and planning through production, release, and end of life.
Partner with stakeholder teams on enhancing/refining product strategies and roadmaps.
Serves as the central resource with design, process, development, test, quality, and marketing, throughout all stages of a product’s lifecycle.
Manages the features backlog by identifying and prioritizing features and capabilities through direct input with customers, analysts, developers and architects and knowledge of the domain.
Facilitates resolution of risks, issues and changes related to the product development lifecycle. Involvement includes modifications, upgrades and maintenance of the product or product line
Assists in developing the business case for new products or features.
Assists in the research of regulatory developments and provides preliminary input on analysis of potential implications to existing Products.
Supports in the documentation of as-is processes for product management, product enhancements, key findings and standard methodologies.
Supports in the creation and maintenance of the product backlog, prioritizing features and establishing timelines for product releases.
Partners closely with analytics team to provide input and prioritize analytics requests.
Collaborates with cross-functional teams including Product, Technology and other adjacent stakeholders to gather and document product requirements and to ensure timely delivery of product features, following agile development methodologies.
Assists in the identification of technical gaps and collaborates with broader teams to facilitate resolution risks, opportunities and changes tied to product management initiatives and processes.
Maintain core critical metrics
Understands competitive and internal positioning for their product or product line through internal and external market research.
Use analytical abilities and strategic perspective to identify trends & recommend solutions that will help improve the user experience

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities