Associate, Dealer Operations

Harbinger Motors Inc.•Garden Grove, CA

8h•$100,000 - $120,000

About The Position

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Role Overview The Associate, Dealer Operations will play a critical role in supporting Harbinger’s dealer network and internal sales organization by managing operational processes, improving dealer workflows, and ensuring consistent execution across the dealer lifecycle. This role sits within the Sales Operations team and acts as a connective layer between Sales, Dealer Development, Customer Success, Finance, and Operations. You will help drive operational excellence, ensure accurate data flow, and remove friction for our dealers and field sales team.

Requirements

3-5+ years of experience in sales operations, dealer operations, customer operations, or related roles
Strong organizational and process-oriented mindset
Experience working with CRM systems (HubSpot preferred)
Excellent written and verbal communication skills
High attention to detail and follow-through
Comfort working in a fast-paced, ambiguous startup environment

Nice To Haves

Experience supporting dealer networks, franchise models, or B2B partner programs
Background in automotive, commercial vehicles, EVs, or manufacturing
Advanced Excel / Google Sheets skills
Experience with order-to-cash workflows
Familiarity with contract or compliance processes

Responsibilities

Serve as a primary operational point of contact for dealers, supporting day-to-day needs and inquiries
Assist with dealer onboarding, training coordination, and documentation
Maintain dealer program guidelines, SOPs, and resource materials
Help track dealer performance metrics and operational health
Support vehicle order processing, configuration validation, and internal handoffs
Ensure accurate data entry and documentation in CRM and internal systems
Assist with contract routing, approvals, and compliance tracking
Coordinate with Finance and Logistics on order status, invoicing, and delivery milestones
Identify inefficiencies in dealer workflows and propose scalable solutions
Help document and standardize dealer-facing processes
Support rollout of new tools, systems, and dealer programs
Maintain clean dealer records, pipeline data, and operational dashboards
Generate recurring reports on dealer activity, order status, and performance
Support leadership with ad-hoc analysis and insights
Work closely with Sales, Dealer Development, Marketing, Product, and Customer Success
Support new market launches and dealer expansions
Help manage internal communications related to dealer programs and changes