Associate - Data Ops

GrubHub•Chicago, IL

40d

About The Position

Grubhub, part of Wonder, is all about connecting hungry diners with our network of over 375,000 merchants nationwide. Innovative technology, user-friendly platforms and streamlined delivery capabilities set us apart and make us an industry leader in the world of online food ordering. When you join our team, you become part of a community that works together to innovate, solve problems, grow, work hard and have a ton of fun in the process! Grubhub is seeking an Associate to join our Corporate Accounts Data team. In this role, you will be instrumental in supporting our customer acquisition effort by focusing on mission critical projects including lead sourcing, data enrichment, and lead distribution. You will partner with the broader Sales and Operations team to have the best in class lead and prospect data. This is a role that requires strong organization, internal collaboration, project management and analytical skills. You will dive deep - into data, process, and the customer experience - to identify the critical insights necessary to improve business performance and translate these into action The ideal candidate will be a proactive problem-solver with a strong background in data management and a passion for optimizing operational processes in a fast-paced environment.

Requirements

2+ years of experience in a data-focused role, ideally supporting a sales team
Analytical mindset and fluency with numbers
Advanced SQL and Google Sheets skills such as pivot tables and lookups
Comfortable in ambiguous environments while maintaining a strong bias for action
Excellent communication skills, with the ability to explain complex data concepts to non-technical stakeholders

Nice To Haves

Experience with data visualization and dashboarding tools such as Tableau, Sigma
Familiarity with Salesforce a plus

Responsibilities

Support Lead database for one of Grubhub's key business lines
Manage the lead database including sourcing and adding net new leads as well as enriching existing leads
Follow the strategy for distributing leads to the sales team including owning some of the systems and processes to do so
Troubleshoot and resolve data-related issues in a timely manner, minimizing impact on business operations
Collaborate with marketing and sales teams to support lead generation and enrichment initiatives
Prepare regular reports on data quality metrics and operational performance for senior leadership

Benefits

PTO. Grubhub employees enjoy a generous amount of time to recharge.
Health and Wellness. Excellent medical, dental and vision benefits, 401k, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.
Free Meals. Our employees get a weekly Grubhub credit to enjoy.
Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

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