Service Ops Associate

Pavion • Lees Summit, MO

8d

About The Position

Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Service Ops Associate to join our security business unit.

Requirements

• 0-3 years prior business or customer service related experience
• Strong problem solving skills
• Strong written and verbal communication skills
• Strong data entry skills
• Basic MS Excel, Outlook and Word knowledge
• Ability to work effectively with others as well as independently
• Team player, flexible and resourceful
• Ability to prioritize workload
• Ability to work in a fast paced environment

Nice To Haves

• Basis PC Hardware, Networking, CCTV, Access Control and Alarm knowledge a plus

Responsibilities

• Ensures operational accuracy and efficiency by auditing completed projects from the project management team to verify documentation, compliance, and quality standards
• Responsible for submitting final invoicing to the billing department, researching and resolving discrepancies using a variety of analytical and problem‑solving methodologies, and creating clear, accurate customer reports.
• Must precisely enter and maintain data in Microsoft Dynamics Business Central and Excel while collaborating closely with multiple departments to support seamless project closeout and continuous operational improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed