Associate, Data Cloud Solutions

Zeta Global•New York, NY

32d•$70,000 - $75,000•Remote

About The Position

Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform - powered by one of the industry's largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. Zeta Global is seeking a Solutions Associate for our Data Cloud Applications team to drive operational excellence, client support, and solution innovation. This role provides critical leverage to the team by supporting projects related to knowledge sharing, operational execution, and strategic solution enhancement. The Solutions Associate will work closely with Zeta's key partners to help win new business, grow existing accounts, and maintain their competitive edge. They will have the autonomy to develop unique working models that best fit their strengths and workflow preferences while maintaining strong collaborating with the broader Zeta team and client stakeholders. The Solutions Associate will play a key role in informing Zeta's product roadmap by capturing client feedback and identifying opportunities for greater efficiency and effectiveness. Success in this role will be measured by the ability to deliver on critical client requests and contribute meaningfully to client satisfaction and long-term growth.

Requirements

Thrives in a challenging, fast-paced entrepreneurial environment with real-time impact on day-to-day business, championing a high agency mindset
Highly organized and detail-oriented, with proven ability to manage multiple projects and prioritize effectively under dynamic conditions
Analytical thinker, comfortable with quantitative analysis and data interpretation
Translates complex data findings into clear, concise, and compelling narratives tailored to various audiences
Creative problem-solver who can think outside the box to develop innovative solutions
Collaborative team player with strong independent working skills; self-motivated and dependable in driving initiatives forward
Proficient in Excel (VLookups, Pivot Tables, Logic-based queries, data cleaning & filtering)
Advanced in Microsoft PowerPoint for professional client-facing presentations

Nice To Haves

Expert in Microsoft PowerPoint
Proficient in Tableau
Working understanding of SQL and relational databases

Responsibilities

Develop a comprehensive understanding of the Zeta Data Cloud Identity Graph, attributes, and signals to support audience curation and data-related inquiries
Demonstrate a deep understanding of Zeta's Opportunity Explorer solutions, with the ability to demo these solutions internally and externally
Identify strategic opportunities from Data Cloud Intelligence solutions and present actionable findings to client stakeholders during insight readouts.
Act as a primary point of contact for Data Cloud-related questions from client account teams, providing accurate and timely support.
Offer strategic recommendations during RFP responses, identifying creative applications of Zeta's identity, intelligence, and activation solutions to differentiate client proposals.
Train client account teams on how to leverage Data Cloud Intelligence solutions, enhancing client teams' ability to independently utilize platform features
Support day-to-day Data Cloud operational requests, ensuring smooth execution of client initiatives
Independently kick off and troubleshoot Data Cloud reports, ensuring timely and successful delivery to stakeholders.
Audit and maintain client accounts, verifying that all requested solutions are accurately loaded and active.
Capture client needs and feedback that align with the Zeta product roadmap, acting as a liaison between client teams and Zeta's Product team.
Advocate for client-driven enhancements, ensuring client needs are communicated clearly to influence future platform developments