Associate, Dasher & Logistics - Product Operations Strategy & Operations

DoorDash USA•Atlanta, GA

About The Position

At DoorDash, we believe that the reliability and quality of our service is our competitive advantage, and we are looking for a leader who is passionate about digging into the data to root cause operations and delivery problems in order to create a seamless experience for customers and merchants alike. As an Associate, Product Operations Strategy & Operations on the Dasher & Logistics team, you will play a key role in analyzing, tracking, and improving delivery quality, partnering with cross-functional teams to identify trends, support network cost strategies, scope impactful initiatives, and support the execution of quality improvement strategies. Your work will be both strategic and deeply operational. You can either one day be sizing the impact of key product initiatives to support long-term quality improvements, then leading an experiment to drive real-world improvements. Or the next owning the charge on continuous improvement initiatives related to transportation cost efficiency and network optimization.

Requirements

You’re strategic and process-oriented – You can break down challenging problems, build hypotheses supported by data, and implement experiments while keeping our teams aligned and informed with your work.
You’re highly analytical – You are fluent in data and modeling (Excel, SQL, Python, Sigma, or network modeling tools) and use it to ground your decisions.
You thrive in scaling environments – You’re comfortable operating with ambiguity and building solutions in uncharted territory.
You’re cross-functional – You’ve led initiatives that align operations, product, and finance around a shared strategy.
You have deep logistics experience – 2+ years in transportation, supply chain strategy, consulting, or operations roles, with experience in carrier selection, SLA design, or network optimization.
You deliver results – You’ve driven measurable improvements in cost, service, or coverage at scale.

Responsibilities

Own quality improvement workstreams: that address the most unique and challenging questions within the warehouse network team on how to improve quality.
Own network transitions: that redesign and redefine the transportation network through carrier, quality, and cost strategies
Run experiments and operations tests: assist in structuring and executing operational tests to identify solutions for reducing defects like mis-sorts or delivery delay times.
Support execution at scale: after proving out a concept, translating the wins into scalable solutions that we can apply across the entire network.
Drive analytical rigor: by building and owning models that track new product launch success, key quality metrics, weekly and annual costs, and support the development of internal reporting tools to measure and monitor network performance.
Build strong cross-functional relationships: by regularly partnering with Logistics, LiveOps, Analytics, Engineering, and Product teams to build quarterly roadmaps, scope and assess initiatives that can improve the efficiency, quality, and cost of the logistics system.

Benefits

comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching
16 weeks of paid parental leave
wellness benefits
commuter benefits match
paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
medical, dental, and vision benefits
11 paid holidays
disability and basic life insurance
family-forming assistance
a mental health program