Associate Customer Success Specialist

Smithfield Foods•Suffolk, VA

About The Position

The position summary states the general nature and purpose of the job. Overall accountabilities are defined in this section. Are you passionate about building strong, lasting relationships with customers and driving service excellence? As an Associate Customer Success Specialist , you’ll play a pivotal role in supporting our top corporate accounts and ensuring exceptional customer satisfaction . In this dynamic and fast-paced environment, you'll be responsible for managing the entire order process — from entry to delivery — ensuring we meet our #1 priority: highest case fill rates and on-time delivery . We’re looking for a problem-solver with strong communication skills , who is approachable, customer-focused, and committed to delivering outstanding service at every step. This is a fantastic opportunity to take ownership and make a direct impact on our customers’ success. If you're ready to make a difference and grow in a customer-centric role, this is the position for you!

Requirements

Bachelor's degree from an accredited four-year college or university or equivalent combination of education and experience, required. Company will consider a currently enrolled college student with an anticipated graduation date by end of current semester as qualified.
Working knowledge of Microsoft Office, Outlook, Excel and PowerPoint.
Able to multi-task and handle competing priorities every day.
Able to work evenings and weekends, when required.
Able to maintain confidentiality.
Capable of sitting for extended periods of time.
Must be able to lift up to 15 pounds at times.
Frequently required to sit; stand; walk; reach with hands and arms.
Specific vision abilities required include close vision, distance vision, peripheral vision and depth perception.
Able to travel when needed.

Nice To Haves

Problem-solving skills with a "can-do" attitude
Strong written and verbal communication skills.
Accept constructive feedback and always seeking to learn
Able to manage conflict and find constructive solutions
Able to work well with others in a fast paced, dynamic environment.
Kind, respectful, approachable and team oriented while building strong relationships and a positive work environment.

Responsibilities

Manage the full life cycle of orders from entry to delivery, both domestically and internationally.
Proactively collaborate with the Smithfield Supply Chain to reduce shortages, late deliveries, and mitigate On Time In Full (OTIF) deductions.
Address customer shortages, identify root causes, and present recovery options.
Partner with Transportation to meet truck utilization goals and provide timely updates to customers, sales, and brokers.
Assist in prioritizing customer orders with Distribution Centers and Plants.
Ensure adherence to order management policies (e.g., lead times, minimums, cut-off times) to optimize supply chain efficiency.
Maintain accurate Customer Master Data to avoid order delays.
Support Loss Prevention with incorrect or rejected orders.
Develop strong, trusting relationships with customers through clear and timely communication.
Handle high volumes of requests and resolve issues promptly.
Maintain detailed account notes for accounts and host calls with Sales, Supply Chain partners, and customers when needed.
Promote increased order size, direct plant shipments, and other customer initiatives.
Represent customer interests across all Smithfield departments.
Maintain a solutions-driven approach, defusing high-pressure situations effectively.