Associate Customer Success Manager
About The Position
Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. As an Associate Customer Success Manager, you’ll help clients achieve meaningful results with Edmentum solutions by executing implementation plans, applying your expertise, and building relationships to support program adoption and customer satisfaction.
Requirements
- You have a Master’s degree in Education (strongly preferred)
- You bring 5+ years of experience leading education technology implementations
- You have solid knowledge of curriculum, instruction, and education trends
- You are skilled at managing multiple priorities and projects
- You communicate effectively with all stakeholders
- You analyze data to drive recommendations and improvements
- You build strong relationships and foster collaboration
- You are willing to travel up to 40%
- You thrive in fast-paced, changing environments
- You are passionate about driving change in education
- You are committed to Edmentum’s mission, values, and inclusive culture
- You are willing to take on evolving responsibilities based on business needs.
Responsibilities
- Execute implementation plans tailored to client needs and goals
- Apply your knowledge of Edmentum products and state requirements
- Monitor and enhance customer satisfaction, resolving common issues
- Support program adoption through relationship-building and process improvements
- Assist sales efforts by demonstrating expertise and supporting growth
- Collaborate with internal teams to ensure seamless communication and customer health
Benefits
- medical, dental, and vision insurance with various plan options
- a 401(k) retirement plan with company matching
- a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December
- resources to promote wellness
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
