Associate Customer Service Representative
About The Position
Water quality is something we take very seriously at Hach. We know that water analysis must be right, which is why we’re dedicated to providing our customers with the complete solutions they need to feel confident. Delivering high-quality service is critical to ensure that the customer’s journey during the sale process is exceptional, as well as the customer’s experience after the sale is complete. As a key member of our Customer Service Team you will be handling customer phones calls and emails. It is our mission to delight customers with every interaction. Every contact must make the customer feel special and taken care of.
Responsibilities
- Provides prompt, accurate answers to internal and external customers through telephone, email, and chat.
- Sets up new customer accounts and enters customer transactions
- Assists with requests on pricing, shipping, product availability, terms and conditions, and item information
- Assists customers in determining product needs and provides basic assistance on products
- Acts as liaison and customer advocate interfacing with other Hach departments
- Ensures long term customer relationships by utilizing professional customer service skills
- Identify sales opportunities and offer suggestions for complementary items to the customer
- Identifies and submits sales leads
- Completes training modules
- Additional tasks and projects as assigned
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
- Bonus Pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
