Associate Customer Service Representative

Daxko•Birmingham, AL

10h•Hybrid

About The Position

As an Associate Customer Service Representative, you’ll be the first point of contact for customers navigating their accounts and products. You’ll listen carefully, solve problems thoughtfully, and guide customers toward confident next steps. Every interaction is an opportunity to build trust and make someone’s day easier. If you enjoy helping others, learning new systems, and being part of a collaborative team, this role is a great place to grow your career in customer support.

Requirements

Clear and confident verbal and written communication skills
A natural problem-solving mindset and a genuine desire to help others
Comfort juggling multiple priorities in a fast-paced environment
Up to two years of customer-facing experience
Proficiency in spoken and written English

Nice To Haves

One or more years of customer or technical support experience
Familiarity with customer support metrics
Experience using support platforms such as Salesforce or PureCloud

Responsibilities

Serve as the primary point of contact for customers via phone, email, and chat
Listen to questions or concerns and work to resolve issues quickly and accurately
Troubleshoot technical challenges and walk customers through clear, step-by-step solutions
Document interactions in our ticketing system and manage open and resolved cases responsibly
Aim to resolve issues in a single interaction whenever possible, escalating more complex situations when needed
Contribute to strong team performance in metrics such as First Response Time, Resolution Rate, and Customer Satisfaction
Partner with teammates to share knowledge, improve processes, and deliver a seamless support experience