Associate, Customer Order Execution
About The Position
About Ingredion: Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create. Location: Tulsa Workplace type: Hybrid Ingredion is looking for a detail-oriented and customer-focused Customer Support Associate to join our team. In this role, you will play a key part in ensuring excellent customer experience through accurate order processing, issue resolution, and close collaboration with internal teams. As a Customer Support Associate, you will support customers throughout the order management lifecycle, ensuring accuracy, responsiveness, and continuous improvement while acting as a key liaison between customers and internal partners. This role reports to the Customer Support Leadership team and does not have direct reports.
Requirements
- 1–3 years of experience in customer support, order management, or a related role.
- Ability to execute fundamental tasks such as order entry, customer complaint resolution, and basic problem solving.
- Customer-focused with strong communication skills and attention to detail.
- Organized and able to prioritize multiple tasks in a fast-paced environment.
- Collaborative team player who actively participates in group problem-solving and team activities.
- Curious and proactive, with a continuous improvement mindset.
Nice To Haves
- Bachelor’s Degree preferred.
- Experience with SAP, Salesforce, and/or EDI systems preferred.
Responsibilities
- Process customer orders for ingredient products, respond to inquiries, resolve issues, and address questions in a timely manner.
- Participate in the department’s after-hours support program as required.
- Ensure accuracy of order data and act as a subject matter expert in order processing systems and workflows, including performing basic mathematical calculations related to deliveries, lead times, and freight.
- Maintain up-to-date records and documentation following standard operating procedures, ensuring proper distribution of order and return documentation to internal partners.
- Track and manage customer complaints according to departmental and company procedures.
- Develop and maintain knowledge of Ingredion’s products to provide accurate and value-added information to customers.
- Collaborate with internal teams to identify issues, propose solutions, implement corrective actions, and recommend process improvements.
Benefits
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success.
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Career Growth – Learning, training, and development opportunities, including tuition reimbursement.
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
