Associate Customer Experience Manager

C&S Family of Companies•Miami, FL

30d•Onsite

About The Position

Keep our communities fed. Our focus is simple but meaningful - from our distribution centers to our offices, every employee of C&S and our family of companies works to help feed local families, neighbors, and communities. As an Associate Customer Experience Manager, you will build strong working relationships with our customer's operational management teams to achieve high levels of satisfaction related to our operations, adherence to standard operating procedures, credit management, and issue resolution.

Requirements

Knowledge of the retail food and distribution industry.
Strong leadership, motivational, and interpersonal skills; a true "people person."
Excellent presentation and public speaking abilities.
Strong communication skills with the ability to interact effectively across all levels of the organization.
Strong time management and organizational skills.
Proficiency with Microsoft Excel, Word, and PowerPoint.
Willingness and ability to travel frequently.
5-7 years of experience in the retail food industry, preferably in store operations or route sales.
Previous team management experience.
Bilingual (English/Spanish) is required.

Responsibilities

Serving as the on-site company liaison for a single customer.
Managing the daily relationship between the customer and C&S internal operations to ensure satisfaction through adherence to standard operating procedures, claim compliance, issue resolution, and timely communication of reporting discrepancies.
Working to improve store- and district-level satisfaction by identifying and addressing issues that directly impact the customer.
Partnering with key contacts within C&S operations to define the scope of issues, develop resolutions, and assist with implementing procedural changes.
Developing effective working relationships with the customer's senior operations management team and C&S counterparts to address store- and headquarters-level issues.
Ensuring all field procedures follow each customer's credit policy and standard operating guidelines.
Communicating pertinent feedback gathered during customer visits to appropriate departments and stakeholders.
Assisting in the resolution of store-specific issues that fall outside normal processes and procedures.
Conducting regular visits to customer locations to gather feedback, assess operational challenges, and evaluate how C&S procedures may impact customer operations.
Traveling frequently to retail store locations.