Associate Customer Development Manager - Amazon

Colgate • Scottsdale, AZ

11h • $80,000 - $112,000 • Hybrid

About The Position

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. CP Skin Health Group is looking for an Associate Customer Development Manager to join the Amazon team. Your role will involve translating brand strategies into effective sales and marketing plans to enhance CP Skin Health’s brands and categories online performance. This position can be based in either Seattle, WA (remote) or Scottsdale, AZ (4x week in office).

Requirements

• Bachelor’s Degree
• 3+ years of previous work experience
• Proficiency in Microsoft Office (Word, Excel) or Google Suite (Docs, Sheets, Slides)

Nice To Haves

• Comfortable with managing in a fast paced and ambiguous environment
• Knowledge of Amazon Vendor Central strongly preferred
• Prior Amazon experience strongly preferred
• Work experience in the skincare or CPG/beauty industry

Responsibilities

• Manage the day to day operations of the Amazon business and support the Amazon lead, encompassing product detail page audits, promotion management, ongoing tracking of ratings, reviews, price and availability, and the preparation of all necessary reports, trackers and business review analysis
• Perform weekly digital shelf audits, managing SEO & keyword optimization to improve product search visibility
• Manage customer feedback and monitor ratings and reviews sentiment to identify and flag critical issues
• Drive operational health and proactively track price and availability, monitor BuyBox status, and collaborate with Supply Chain to reduce out of stock issues
• Execute promotional activities via Vendor Central, owning the uploading, tracking, and ROI analysis to inform future investment strategy
• Use data analytics tools to create and maintain digital shelf scorecard, reports, and trackers
• Prepare materials and analysis to support Senior Manager in monthly/quarterly business reviews, ongoing internal updates, and annual planning sessions
• Work closely with all cross functional partners (Marketing, Media, Finance, Supply Chain) and liaise with Amazon’s Strategic Account Representative to drive business opportunities and timely issue resolution
• Monitor competitive activity and share timely insights and implications with the core digital commerce team

Benefits

• Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements.
• Additional benefits include a minimum of 15 vacation/PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year).
• Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level