Associate, Customer Care (English)
About The Position
KnowFully Learning Group is growing and is currently in search of an Associate, Customer Care! KnowFully Learning Group provides comprehensive and engaging continuing education for professionals at all experience levels and support those preparing for certification exams. They service two main industries - Finance/Accounting and Healthcare. The company's employees are innovative and passionate about learning, embracing each other’s differences. Through learning initiatives and teambuilding, they have created a great place to work where hard work is valued. This role will act as a liaison, provide product/services guidance, and resolve any emerging problems that customers might face with accuracy and efficiency. The targets are to drive sales as well as ensure excellent service standards so that high customer satisfaction is maintained. This is an hourly position.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal, relationship building, and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong Computer / Data Entry Skills
- Ability to multitask in a fast-paced environment.
- Ability to use proper phone and email etiquette.
- Ability to work well independently and as a team.
- Ability to adapt to the changing needs of the company and department.
- Ability to portray a cooperative, professional, and positive attitude towards customers, managers, and other co-workers.
- Ability to function well in a high-paced and at times stressful environment.
Nice To Haves
- College degree or equivalent work experience preferred.
- Microsoft Office Proficiency Preferred.
- Familiarity with CRM and Zendesk systems and practices; Microsoft Dynamics experience preferred
Responsibilities
- Effectively manage large amounts of incoming customer inquiries via phone, email, live chat, etc.
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution
- Keep records of customer interactions using all systems as needed
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Identify sales leads
Benefits
- health
- dental
- vision
- life
- disability
- paid time off
- 401(k) retirement plan with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
