Associate Customer Account - Walmart & Sam's Club Associate Customer Account - Walmart & Sam's Club

Nestle Operational Services Worldwide SA•Rogers, AR

About The Position

The Account Associate is a key member of the Account Management team, providing support to the Account Director and Account Managers. The primary responsibility of the position is to provide customer account-focused support to assist in the achievement of annual sales. The Account Associate is responsible for alignment with the customer account team, managing the relationship with distributors and customer account systems administration to ensure the smooth operation of the team.

Requirements

Bachelor’s degree preferred, or 1-2 years of relevant work experience
Strong organizational and time management skills
Excellent attention to detail and accuracy
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Ability to work independently and prioritize tasks effectively
Strong communication and interpersonal skills

Nice To Haves

Familiarity with SharePoint and other collaboration tools is a plus

Responsibilities

Support the Account Management Team and Sales Finance leader with trade deduction analysis and reconciliation.
Management of Customer post-audit claims
Collaborate with Account Managers and Sales Finance Revenue Growth Management in responding to and managing undisputed claims, and lead status management of existing disputed claims.
Participate in customer meetings to resolve claims with third party vendors
Help research and resolve deduction issues and engage in follow up meeting with claims that need further investigation.
Develop in depth understanding and management of post audits and deductions that impact the business & customer in allowing the company to drive profitable business results.
Drive collections of unauthorized deductions and application credits from the customer
Manage off invoice and input of planning tools
Ensure off invoice trade events align with customer systems
Tie out customer forecast to Nestle internal forecast
Trade & deduction management & new item setup + reconciliation
Manage all external systems and ensure 100% post-audit response
Collection of unauthorized deductions/deducted post audits
Meeting support for external customer specific system meetings
Manage customer forms, ensuring accurate and up to date information.
Coordination & assistance of strategy building of large-scale meetings and planning sessions to include joint business planning and integrated commercial planning.
Attendance and travel to industry events, and internal business planning meetings with account team leadership
Lead item setup, including entering relevant data into the Osprey system
Maintain price point information for products, ensuring accuracy and consistency.
Support the team in setting up new items in the systems.
Maintain responsibility for automated customer reports
Attribute File Management - Item change updates into Customer system universal product codes or product dimensions
Utilize the customer shelf reset calendar to submit forms for updating upcoming major and minor category resets.
Enter in all new items as well as keep up with item maintenance which is as needed.
Investigate price discrepancies on POs identified by the BSC. Could include contracts, Osprey event manipulation, EDI submission, or reaching out to buyers to manually fix pricing.
Create next period’s promotional contracts in customer contract management systems, confirm dates and lead time and lump sum amounts if applicable in Osprey, set up time to review with Account Manager.
Manage sample ordering process and track sample inventory