Associate Customer Account Manager

AMN Healthcare•Dallas, TX

10d•$17 - $21•Hybrid

About The Position

Welcome to AMN Healthcare — Where Talent Meets Purpose Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you. At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference. Why AMN Healthcare? Because Excellence Is Our Standard: Named to Becker’s Top 150 Places to Work in Healthcare — three years running. Consistently ranked among SIA’s Largest Staffing Firms in America. Honored with Modern Healthcare’s Innovators Award for driving change through innovation. Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006 Job Summary The Associate Customer Account Manager resolves Healthcare Professionals' questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in accordance with IRS guidelines. The role manages an account of Healthcare Professionals and maintains industry-recognized benchmarks for resolution time, Average Speed To Answer, and customer satisfaction. The Customer Account Manager works in partnership with an assigned group of internal business partners to increase customer retention, market share, and revenue. This individual demonstrates customer service and maximizes staffing fill rates accurately documenting in all applicable systems, and in a timely fashion.

Requirements

Problem solving
Effective communication skills, both verbal and written
Comfortable navigating digital tools and platforms
Proficient with Microsoft Word Suite
High School Diploma/GED plus 2-5 years of work experience

Nice To Haves

Bachelor's Degree
Experience in a fast-paced, external facing Customer Support department
Experience in a Customer Account Management role

Responsibilities

Resolves all first call resolution inquiries related to timekeeping and reimbursements.
Manages Inbound/Outbound Call Volume.
Partners with Healthcare Professionals, Clients, and Sales to collect approved Time Records to ensure timely pay/bill.
Manages pay/bill discrepancies by partnering with internal and external customers.
Logs and tracks each customer to maintain historical records on all customer interactions.
Responds to internal communications to ensure prompt resolutions.
Works with multiple Branch Offices to provide seamless after hours service, creating consistency and best practice.
Educates Healthcare Professionals on navigating our self-service website for payroll information.
Educates Healthcare Professionals on navigating our self-service website for payroll information.
Establishes payment plans for Earnings Overpayment with HPs.