Associate Critical Facility Manager

JLL•Spartanburg, SC

7d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. As an Associate Critical Facility Manager ( night shift) , you will serve as the operational backbone for mission-critical infrastructure during the most vital hours of facility operation. This role combines comprehensive facilities management expertise with specialized knowledge of critical systems, positioning you as a key leader in ensuring uninterrupted operations for our clients' most essential digital assets. You'll oversee complex technical environments including data centers and critical facilities while managing cross-functional teams, vendor relationships, and continuous improvement initiatives. What your day-to-day will look like:

Requirements

Minimum 3 years of hands-on experience in data center or critical facility environments with understanding of mission-critical operations
Strong technical knowledge of building systems including data center infrastructure, UPS systems, electrical distribution, mechanical systems, and HVAC operations
Solid foundation in building systems with focus on mechanical and electrical systems operations and maintenance
Proficiency with Microsoft Office Suite and computerized maintenance management systems for work order processing and documentation
Excellent customer service skills with strong computer, managerial, verbal, and written communication abilities
Proven ability to multitask effectively and organize responsibilities to achieve portfolio goals and operational objectives
Demonstrated commitment to enforcing company policies and training requirements regarding safe and efficient operations and work practices
Availability to work night shift schedules and respond to emergency situations during overnight hours
Strong problem-solving capabilities and ability to make critical operational decisions independently during night operations

Nice To Haves

Advanced experience in critical facility management with specialized knowledge of data center operations and infrastructure
Additional technical certifications related to critical facility systems, electrical operations, or mechanical systems management
Previous experience in client-facing roles with demonstrated success in maintaining high levels of customer satisfaction
Background in continuous improvement methodologies and experience leading operational enhancement projects
Experience managing vendor relationships and coordinating complex maintenance activities in critical environments
Knowledge of industry standards and best practices for critical facility operations, safety protocols, and regulatory compliance

Responsibilities

Lead efficient overnight operations related to the maintenance of critical facility infrastructure including electrical, mechanical, and structural systems
Manage work order coordination for in-house staff and vendors while ensuring minimal disruption to critical operations during night hours
Monitor and implement hazard control and team safety practices, ensuring strict compliance with local codes, regulations, and JLL operational standards
Oversee daily operational workflows and coordinate seamlessly with staff, vendors, and clients to maintain optimal facility performance
Lead continuous improvement projects designed to enhance efficiency, reduce system downtime, and minimize operational risks across critical infrastructure
Develop and maintain strong client relationships while ensuring exceptional satisfaction with facility management services during overnight operations
Prepare comprehensive regular and ad-hoc reports while monitoring key performance indicators and supporting improvement of operational metrics
Provide contract compliance management and quality control oversight to ensure all services meet established standards and client expectations
Support conflict resolution and solution analysis while demonstrating strong collaboration and teamwork within the account team during challenging overnight scenarios