Associate Content Strategist

ResMed • San Diego, CA

10d

About The Position

At Resmed, we help millions of people around the world sleep better and breathe easier. Our work spans everything from sleep apnea treatment to digital health tools for managing respiratory and sleep conditions. You’ll join the Product Content team within Customer Experience (CX), where writers, designers, strategists, localization specialists, and project managers collaborate to create clear, personalized content. We work closely with UX, engineering, and product teams to deliver experiences that are intuitive, inclusive, and impactful. We thrive on curiosity, collaboration, and innovation, always keeping our users at the heart of everything we do. We’re looking for an Associate Content Strategist to support our consumer health companion app, myAir. This role is grounded in content strategy—supporting how we plan, structure, test, and evolve content systems in partnership with product teams. You’ll support strategic initiatives that shape how we guide and support customers through their sleep health journey. In this role, you’ll help evolve our educational resources and coaching content into formats that are clearer, more adaptive, and more impactful. This involves collaborations with cross-functional partners to support the planning and evolution of intuitive, personalized content experiences that drive engagement and behavior change. With mentorship from others on the Product Content team, you’ll uncover insights that improve both user outcomes and our internal processes. You don’t need prior experience in content strategy explicitly as you have relevant work experience (digital content or product communication, UX or research support, or product strategy and experimentation within digital platforms). If you have a strong foundation in digital writing, a problem-solving mindset, and a passion for the intersection of health, technology, and user advocacy—we’d love to hear from you.

Requirements

• Minimum 2 years of related experience
• Experience aligning voice & tone to the audience
• Clear, adaptable writing skills
• Comfortable learning and navigating digital tools
• Strong problem-solving skills, especially with new technologies and methods

Nice To Haves

• Experience writing for health education or health communication
• Experience on a product team or in an Agile environment
• Interest in connected health products, apps, or wearables
• Knowledge of writing requirements in regulated industries
• Some familiarity with visual, motion, video content, or gamification
• Proficiency with tools such as Contentstack, Hubspot, or WordPress

Responsibilities

• Contribute to transforming the myAir coaching library, educational resources, and motivational nudges into more engaging content experiences.
• Support the development of initial drafts, content mock-ups, and iterative messaging frameworks that inform final production.
• Use AI tools (with team guidance) to draft, refine, and test variations in content tone, clarity, and engagement.
• Collaborate with product, design, and research teams to understand user pain points—and reflect those insights in content concepts and strategic recommendations.
• Advocate for clear, usable, empathetic content in conversations with cross-functional teams.
• Support regulatory label reviews and content readiness for release, ensuring alignment with legal, medical, and privacy standards.
• Ensure content follows accessibility standards, regulatory guidelines, and Resmed’s brand voice.
• Publish and maintain content in our CMS, ensuring accuracy, structure, and reusability.
• Document and share findings, insights, and content performance with your team and partners.
• Structure and sequence content to influence behavior change.
• Help track engagement metrics and contribute to continuous improvement of the content experience.
• Assist with preparing presentations, documentation, and working materials that support content strategy initiatives and cross-team alignment.

Benefits

• comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
• Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees