Associate Consultant

Voxai Solutions Inc•Coppell, TX

About The Position

The ideal starting point for the Computer Science or Business Computer Information Systems major that is anxious to be engaged in the multiple career paths available within the IT industry. As a Consultant you will have the visibility and responsibility to maintain, manage and enhance multiple Contact Center enterprise solutions that are vital to the success of Corporations and government entities. The Consultant will work within defined processes to execute change management, daily maintenance and will be responsible to react to Customer reported events and perform the necessary triage. This position will focus on the implementation, support and upgrades of the industry leading Contact Center Software suite, Genesys, maintain, develop and deploy SQL for ETLs and BI reporting. Consultant will have the opportunity to work with all components of the Genesys Suite, which include bots, AI, self-service (IVR), voice, SMS, real-time analytics, routing, reporting and recording solutions.

Requirements

Bachelor’s in Computer Science or related IT degree
Fundamental knowledge of SQL with background in ETLs
Excellent verbal and written communications skills
Creative Thinker
Security background check required

Responsibilities

SQL (SQL Server, PSQL, Oracle)
Understanding of SIP protocols (SIP/SDP/RTP)
CTI - a thorough knowledge of the messaging between telephony platforms, phones and applications
Familiarity with Web page protocols and languages, including JavaScript and HTML
SIP stream analysis (including firewall and SBC transitions)
Call Routing
IP Networking and Routing
CTI messaging, including endpoint registrations, subscriptions, redirects, treatments, and data attachment.
Linux/Unix administration
Shell (bash) scripting / Java / Python
VXML
AWS/Azure
Bot