Associate Consultant - Program Delivery Coordination

Esri•Saint Louis, MO

31d•Onsite

About The Position

Join a new, centralized delivery coordination team with a mission to support our fast-growing and evolving business. In this role, you will provide consistent, reliable, and timely service to support customers and partners across our program's spectrum. As the world leader in GIS technology, Esri's mapping and spatial analytics software helps our customers solve problems across all sectors of business and government. Esri's Professional Services Division plays a crucial role in the innovation and implementation of the ArcGIS platform. Our mission is simple yet powerful: enable user success, broaden the impact of GIS, and push our platform to make our technology better.

Requirements

2+ years of professional experience in similar position, supporting similar responsibilities
Demonstrated experience supporting the development of project plans, budgets, and schedules
An appreciation for technology and willingness to learn high-level concepts
Ability to develop productive, strong relationships with internal teams and customers to meet targeted objectives
Ability to lead and manage multiple engagements
Entrepreneurial attitude and willingness to learn
You thrive in a dynamic, cross-functional team environment
An analytical mindset with the ability to create reports, interpret results, and make recommendations on appropriate courses of action
Proficiency with Microsoft Office products
Excellent communication, collaboration, organizational, time management, presentation, and writing skills
Proactive, self-motivated, agile, and team-oriented
Bachelor's in Geography, GIS, Information Systems, or a related field

Nice To Haves

Experience with collaboration tools, such as Professional Services Automation, SharePoint, Salesforce, and/or other business management/reporting systems
Experience with ArcGIS, location-based services, geo-enabled apps, spatial analytics, or similar geospatial technology
Experience preparing, reviewing, and presenting high quality scopes of work, proposals, business metrics, and reports
Project Management Professional (PMP) certification
Master's in GIS, Information Systems, Geography, or a related field

Responsibilities

Create and manage scope, schedule, and budget for consulting activities to provide our customers and strategic partners with meaningful solutions
Proactively track, identify, and mitigate any potential risks with consulting activities
Collaborate with Professional Services business functions to ensure successful delivery of program engagements
Manage multiple services engagements and consultants' schedules and maintain strong relationships with customers for future engagements
Prepare and provide regular program updates and risk management assessment to key internal stakeholders
Conduct regular engagement artifact validation through the evaluation of work plans, agendas, documentation, and business reporting analysis
Support an extended network of coordinators located throughout the United States by sharing resources, experience, and knowledge to ensure the success of the greater program, Professional Services, and Esri
Help identify regional and national trends and patterns for successful technology implementation