Associate Company Manager (Temporary, Part-Time) – Mad Apple

Cirque du Soleil Entertainment Group•Las Vegas, NV

39d•Onsite

About The Position

We are looking for our next Associate Company Manager (ACM) to join our Company Management team. The Associate Company Manager will bring support to their designated show, under the direction of the Company Manager. The main objective of this role is to support the operation of the production with effective communication skills, accurately represent and explain company positions to the show teams and our partners in the Company Managerâs absence, and through the well-being budget, create a work environment that is conducive to creativity and high morale. The ideal candidate will be asked to use their leadership and diplomacy skills to manage personnel, attend, document, and occasionally direct operation meetings, and be ready to help our employees with navigating various departments at Cirque du Soleil such as Benefits, Artist Management, Accounts Payable, Payroll, etc. Why join us as an Associate Company Manager? As an ACM you will develop your leadership skills, learn to manage, balance and navigate a complicated matrix of corporate demands and relationships, while amid the organized chaos and excitement of a production setting.

Requirements

Bachelor's degree in Theatre Administration, Production or related field;
At least four years of previous experience in an entertainment office environment;
Basic understanding of budgets;
Working knowledge of Microsoft Office applications (Outlook, Excel, Word, etc.);
Working knowledge of Canva and/or Adobe Photoshop;
Fluent in English, both spoken and written;
Flexibility to work varied shifts including weekends and holidays;
Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying oneâs identity and work authorization

Nice To Haves

French is an asset

Responsibilities

In case of an emergency/crisis, coordinate emergency planning and communication in conjunction with the General Stage Manager and Technical Director or designate. Along with communication to Front of House Manager; Box Office and Merchandising Boutique;
Handle general internal communications and updating communication platforms such as SharePoint, Workplace and in-theatre digital signage;
Manage the budget & activities for the company well-being initiative including events, celebrations, & recognition initiatives;
Maintain cast and crew on site headshot & program photos, update SharePoint âWhoâs Whoâ page;
Integrate new artists, including, flight arrangements and housing and taxable benefits;
Manage travel and lodging for creators and external consultants as needed;
Complete new employee onboarding tasks such as completing I-9 documentation, producing identification badges, completing property specific onboarding requirements, help with social security and bank account set up as needed;
Serve as on-site Talent liaison for general employee inquiries, escalating to the appropriate representative as needed and forwarding verification of employment requests;
Manage on-site functions of Employee Recognition Program: share updates, anniversary recognition, organize distribution;
Assist with identifying/implementing areas of improvement based on the employee engagement survey results;
Provide on-site support for Benefits: provide general assistance to employee inquiries, open enrollment communication, benefits website assistance (ADP), employee assistance program (EAP);
Manage on-site IT needs by submitting: service requests, password resets, access to shared calendars, show distribution lists and multi-factor authentication assistance;
Support Immigration as needed, including annual visa renewal communication and collecting information. Serve as on-site immigration liaison for new Artists interpreter needs, annual P1 and P4 renewals, and informing CdS Immigration of status changes (Green Card, Citizenship, US visa, marriage, children, etc.,);
Coordinate with Payroll regarding employee inquiries, final pay delivery when needed;
Manage purchasing for office and kitchen supplies. Keep areas stocked and organized;
Perform administrative systems duties as assigned, including CONCUR, ARIBA, SERRALA, Guardian, Success Factors and internal ticketing portals;
Provide oversight & troubleshoot issues with internal Last Minute Ticket website;
Assist with complimentary ticket requests and handle real time complimentary ticket concerns;
Manage the ordering and distribution of employee work wear (shirts, sweatshirts, robes);
Handle customer service complaints or concerns brought forward by our partners and/or CdS Customer Service team, manage resolution or escalate as needed;
Collaborate with ACMâs of other shows to coordinate inter-company activities;
Complete other job-related duties as assigned by the Company Manager.