Associate Community Manager

PMP Management LLC•Glendale, CA

1h•Onsite

About The Position

The Assistant General Manager will support the General Manager in overseeing the daily operations. This role blends operational leadership, resident relations, and team coordination to ensure an exceptional living experience for residents and a smooth-running property. The Assistant General Manager will collaborate with multiple departments, uphold the community’s luxury service standards, and help drive operational efficiency, staff performance, and resident satisfaction.

Requirements

4 Year College Degree preferred but not required.
Association industry credentials preferred, i.e., CACM, AMS, CCAM
5-10 Years of experience as an on-site General Manager, or experience in a similar role.
Knowledge of association governing documents, i.e., CC&Rs, Bylaws, Articles of Incorporation.
Land-based Association management of medium/large community, PUD preferred
Extraordinary customer service skills.
Exceptional writing and communication skills.
Proficient in Microsoft Word, Excel, and PowerPoint, Adobe DC, and Google Workspace.
Proficient in reviewing and understanding budgets and financial statements.
Strong organizational skills.
An honest, responsible, optimistic, and enjoyable demeanor.

Responsibilities

Provide extraordinary service to all residents, ensuring PMP’s unique brand of white-glove service.
Manage daily HOA operations in accordance with CC&Rs, bylaws, rules, and Board directives.
Serve as primary liaison between the Board, homeowners, vendors, and professionals.
Provide effective, courteous customer service and communication to all residents.
Respond to homeowner inquiries, complaints, and dispute resolution.
Oversee contracts, vendors, maintenance projects, and capital improvements.
Coordinate with on-site vendor staff to provide quality assurance and accountability.
Prepare and manage annual budgets; review monthly financial performance.
Monitor expenses, facilitate vendor vetting, and compliance applications.
Manage Board-directed bid solicitations, collection, review, and comparison presentations.
Follow the work order process for on-site work projects and monitoring.
Coordinate with the Landscape Committee for property walks to review property needs.
Coordinate Board meetings; prepare agendas, activity reports, and meeting materials.
Attend a minimum of one Board meeting per month with one late day per week.
Ensure compliance with applicable laws and regulations (e.g., Davis-Stirling Act, Fair Housing, City and State fire codes, etc.).
Enforce community rules consistently and professionally.
Ensure consistent and thorough document development process, and retention and organization of digital files, records, etc.
Continue development of the Standard Procedure Manual for training and development.
Manage insurance coverage, claims coordination, and risk mitigation.
Oversee reserve fund planning and long-term maintenance programs.
Coordinate with event planning, committee meetings, facility reservations, etc.
Provide on-site visibility, walk through facilities daily, and oversee vendor repair and maintenance per contract and Board standards.
Other duties may be assigned as needed