Associate Commissioner

City of New York • New York City, NY

9d • $185,000 - $195,000

About The Position

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers. ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community. The Division of Administration provides a wide range of support services throughout ACS to ensure all Divisions receive adequate and efficient support services to carry out their respective missions. The Division of Administration (Admin) employs approximately 463 public employees. Admin manages a Personnel Services (PS) Budget of approximately $30.4M and an Other Than Personnel Services (OTPS) Budget (OTPS) of $140M. It provides services including building maintenance, real estate, design, construction management, facilities and custodial services, occupational safety and health, operational support, security, transportation, and print production. ACS seeks an outstanding candidate to serve as the Associate Commissioner for Facilities Operations to provides executive leadership for the agency’s comprehensive portfolio of facilities, encompassing borough-based administrative offices and congregate care environments. In partnership with the Real Estate, Design and Construction Management team, this role ensures that all facilities operate safely, efficiently and with utmost cleanliness and utility, reflecting City standards, the agency’s mission, and best practices for children, youth and family serving environments Under the direction of the Deputy Commissioner, the Associate Commissioner will be responsible for overseeing the Facilities Helpdesk and associated team of support including but not limited to custodians, laborers, and painters driving operational excellence through proactive management, data-informed decision-making, and a strong focus on customer service, responsiveness, and communication. This selected candidate will establish and uphold performance metrics, promote cross-functional collaboration, and advance a culture of continuous improvement.

Requirements

• THIS POSITION IS ONLY OPEN TO CANDIDATES WHO ARE PERMANENT (NOT PROVISIONAL) IN THE CIVIL SERVICE TITLE OF ADMINISTRATIVE STAFF ANALYST.
• CANDIDATES WHO ARE PERMANENT IN THE TITLE OF ADMINISTRARTIVE CONTRACT MANAGER, ADMINISTRATIVE PROJECT MANAGER, ADMINSTRATIVE MANAGER AND ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES ARE ALSO ENCOURAGED TO APPLY.
• 1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, public health, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a Juris Doctor degree from an accredited law school, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; or in management or methods analysis, operations research, organizational research or program evaluation; or in personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management. Eighteen (18) months of this experience must have been in an executive, managerial, administrative, or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above.
• 2. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience in the areas described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• 3. An associate degree or completion of 60 semester credits from an accredited college and six years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• 4. A four-year high school diploma or its educational equivalent approved by a State’s department of education or a recognized accrediting organization and eight years of satisfactory full-time professional experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.
• 5. A combination of education and/or experience equivalent to “1”, “2”, “3”, or “4” above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college for one year of experience. However, all candidates must have a high school diploma and at least two years of experience as described in “1” above, including the 18 months of executive, managerial, administrative, or supervisory experience, as described in “1” above.

Responsibilities

• Oversee daily operations of custodial, laborer, painter and helpdesk functions across multiple administrative properties and congregate care facilities, ensuring consistent, high-quality service delivery.
• Lead helpdesk performance management by analyzing service tickets and trends, prioritizing and assigning resources effectively, and developing strategies to improve response times, communication, and customer satisfaction.
• Implement operational standards and service protocols that reinforce safety, cleanliness, efficiency, and professional excellence across all facilities.
• Develop and monitor performance dashboards and key metrics to track service delivery, identify recurring issues, and drive data-based improvements to operations and customer engagement.
• Oversee the Quality Assurance program, including site inspections, condition assessments, and corrective action plans, ensuring ongoing compliance and continuous operational improvement.
• Foster strong communication and collaboration with internal stakeholders, program leadership, and external partners to ensure facility needs are clearly understood and effectively addressed.
• Coordinate fiscal and administrative functions, including staffing, budget management, inventory control, and procurement of equipment, supplies, and vendor services that support efficient facility operations.
• Champion continuous improvement through process evaluation, staff development, and innovation in service delivery and customer support systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 101-250 employees