Associate Collections Representative

UnitedHealth Group•Minneapolis, MN

18h•$16 - $29•Remote

About The Position

This position is Remote in Minnesota OR Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges. Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week), Monday - Friday. Employees are required to work our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST, Monday - Thursday, and 7:30am - 4:00pm CST, Fridays. It may be necessary, given business need, to work occasional overtime. We offer 4 weeks of on-the-job paid training. The hours of training will be during our normal business hours or will be discussed on your first day of employment. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent years of work experience
Must be 18 years of age OR older
Experience with Computers and Windows based programs
1+ years of healthcare (Hospital, clinic, insurance carrier) customer experience
Equipment pick up is required on day one if you reside within 2 hours of 2925 Chicago Ave, Minneapolis, MN 55407. For those outside the area, equipment will be shipped
Ability to work Monday - Friday. Employees are required to work our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST, Monday - Thursday, and 7:30am - 4:00pm CST, Fridays. It may be necessary, given business need, to work occasional overtime.

Nice To Haves

1+ years of experience in collections
1+ years of experience in health insurance
1+ years of experience working in EPIC OR other EMR systems

Responsibilities

Within a call center setting, receives and resolves calls from patients, insurance companies, attorneys, and departments
Coordinates the resolution of unpaid accounts
Obtains and processes payments
Collaborates with patients to create payment arrangements
Updates incomplete and missing account information
Documents collection activities
Other duties as assigned