Associate CMC IT Systems Engineer

Moderna Theraputics•Massachusetts, MA

46d•Onsite

About The Position

The Associate CMC IT Systems Engineer is the frontline partner for Operations-owning day-to-day user support for manufacturing digital systems. You will triage and resolve incidents, coach users on best practices, and keep production running smoothly in a GMP environment. Primary systems in scope include Syncade (MES), DeltaV (automation/PCS), the PI System (OSI PI), and Building Management System (BMS), with collaboration across adjacent shop-floor technologies and data-historian tools. You will also help grow team capability by mentoring junior engineers and fostering a strong support culture.

Requirements

Bachelor's degree in Information Technology, Engineering, or a related field.
3+ years of experience in manufacturing systems support within GMP environments, with hands-on expertise in Syncade, DeltaV, OSI PI, and BMS.
Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.
Demonstrated strength in incident triage, root-cause analysis, and clear written documentation.
Ability to partner effectively with cross-functional stakeholders under time-sensitive conditions.
At Moderna, we are focused on delivering on our mission by enabling talent to thrive. For this role, we are currently unable to offer immigration sponsorship. Candidates must already hold work authorization in US and be able to maintain that status without the need for future sponsorship.

Nice To Haves

Depth in two or more systems: Syncade, DeltaV, or BMS, with familiarity in their integrations.
Strong customer-service mindset; confident facilitating user training and delivering concise how-to.
Experience coaching or mentoring junior engineers and contributing to team knowledge-sharing practices.
Continuous-improvement orientation-experience reducing ticket volume through standardization or automation initiatives.

Responsibilities

Serve as the first point of contact for shop-floor users; diagnose, resolve, and document issues for Syncade, DeltaV, OSI PI, and BMS.
Perform structured troubleshooting across application, configuration, and basic infrastructure layers; escalate effectively when needed.
Coordinate with Operations, Quality, and IT to restore service quickly and minimize production impact.
Maintain and improve support knowledge (runbooks, KB articles, SOPs), and provide targeted user coaching and quick tips to reduce repeat issues.
Execute standard change-control activities related to support (e.g., minor configuration updates, record corrections, documentation) in alignment with GxP and data-integrity expectations.
Monitor system health and alerts; identify patterns and propose corrective and preventive actions (CAPAs) or continuous improvement suggestions.
Participate in planned maintenance windows for support validation and post-maintenance checks.
Contribute to compliance activities (deviations, investigations, periodic reviews) from a systems-support perspective.
Mentor junior team members through shadowing, ticket reviews, and feedback on documentation; support onboarding and skills development to build a resilient frontline support function.

Benefits

Best-in-class healthcare coverage, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being, with access to fitness, mindfulness, and mental health support
Family planning benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investment opportunities to help you plan for the future
Location-specific perks and extras

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