Associate Clinical Systems Analyst- Ambulatory

University of Miami•North Miami, FL

2d•Onsite

About The Position

The Associate Clinical Systems Analyst, works to ensure the clinical computer information systems in the UHealth system are working efficiently and effectively. The analyst provides necessary experience and knowledge to ensure all aspects of clinical applications and systems development, build and implementation. The Clinical Systems Analyst analyzes, defines and applies technical knowledge to solve complex problems regarding clinical application systems. The Clinical Systems Analyst works closely with team members, staff and other personnel to gain and understand the objectives and requirements for the assigned clinical system. Is also responsible for trouble shooting problems and challenges within the clinical information systems which may include software problems, hardware issues or even networking difficulties. Provides basic support for designated clinical applications systems. Augments and assists with the design, development, implementation of enhancements to existing systems. Participates in the pre-implementation tasks, as assigned, such as system design, testing and training in order to gain a thorough knowledge of the technology-enabled workflows and the application features and functions. Responsible for the collection of data from multiple sources to assist team with implementations, optimizations, testing, and system upgrades. Provides day-to-day application support, completes service tickets, and participates in on call rotation. Assist s with troubleshooting issues with members of other teams or business units. Assists with communication to assigned group regarding new features/functionality, new workflows, training system availability and downtime procedures. Assists end user with system related issues, oversee dictionary database structure set up and maintenance as necessary for clinical information systems being used. Assists in meeting scheduling and preparation. Complete s workflow documentation. Adheres to Service Level Agreements for incident management. Adheres to UHealth IT standards. Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions: As an Associate Clinical Analyst you will report to the Senior Manager/Manager and will be responsible for: Assisting the team with implementing, building, upgrading, and modifying the application Assisting application team members with optimizing the application’s configuration, function, and access Assisting the team with day-to-day application support and resolving application issues As an Associate Clinical Analyst you will: Serves as primary workflow support onsite contact for application end users Assist with the design, development, implementation, and maintenance of the specified applications Assist with all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design Perform basic analysis of new releases and determine how they will impact workflow Perform daily onsite rounding and assist with identifying issues and the work to resolve them Assist with providing day-to-day application support, evaluating and resolving service tickets, responding to telephone inquiries, implementing requested application changes, and retrieving requested data in a timely manner Assist with the communication and coordination of clinical system functionalities with the Epic EMR systems teams and Operational staff, including downtime procedure configuration, support, and functionality Collaborate with trainers on application changes and new features to develop documentation and training strategies Participate in on-call rotations and support Maintain regular communication with team members and participate in weekly project team meetings Review the status of projects and issues on an ongoing basis with leadership Become knowledgeable about UHealth’s policies, procedures, and business operations This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

Requirements

Associates Degree in relevant field
Minimum 1 year of relevant experience , preferably in healthcare or healthcare-related organization
Excellent interpersonal, oral and written communication skills.
Proficiency in Microsoft Office Suite programs, Excel (pivot tables), Visio, Project, PowerPoint, Word.
Knowledge of state-of-the art technology.
Experience with major systems development and implementation.
Demonstrated knowledge of project management and control.
Ability to communicate ideas and provide solutions.
Ability to effectively work with people in other departments and/or outside of the enterprise.
Ability and willingness to learn new software and systems
Ability to seek, logically examine, and interpret information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrenc
Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
Any relevant education, certifications and/or work experience may be considered.

Nice To Haves

Bachelor’s preferred
Previous operational, project management, and organizational skills preferred

Responsibilities

Assisting the team with implementing, building, upgrading, and modifying the application
Assisting application team members with optimizing the application’s configuration, function, and access
Assisting the team with day-to-day application support and resolving application issues
Serves as primary workflow support onsite contact for application end users
Assist with the design, development, implementation, and maintenance of the specified applications
Assist with all phases of testing including integrated testing, user acceptance testing, technical dress rehearsal, and document workflow design
Perform basic analysis of new releases and determine how they will impact workflow
Perform daily onsite rounding and assist with identifying issues and the work to resolve them
Assist with providing day-to-day application support, evaluating and resolving service tickets, responding to telephone inquiries, implementing requested application changes, and retrieving requested data in a timely manner
Assist with the communication and coordination of clinical system functionalities with the Epic EMR systems teams and Operational staff, including downtime procedure configuration, support, and functionality
Collaborate with trainers on application changes and new features to develop documentation and training strategies
Participate in on-call rotations and support
Maintain regular communication with team members and participate in weekly project team meetings
Review the status of projects and issues on an ongoing basis with leadership
Become knowledgeable about UHealth’s policies, procedures, and business operations