Associate Clinical Specialist - Cardiac Rhythm Management - Detroit, MI

Medtronic•Detroit, MI

1d•Remote

About The Position

At Medtronic, you can embark on a lifelong career of exploration and innovation, contributing to healthcare access and equity. This role involves leading with purpose and breaking down barriers to innovation in a connected, compassionate world. The company is seeking a committed professional for a remote position, though the candidate must reside within the assigned territory and travel to multiple accounts. A valid driver's license is essential. Medtronic, a leader in medical technology and healthcare solutions, supports employee growth with training, mentorship, and guidance. The POSITION DESCRIPTION outlines the role as providing technical, educational, operational, and sales support to achieve Cardiac Rhythm Management sales and customer service objectives. CRM values collaborative candidates who prioritize reliability and quality in products, processes, and systems, emphasizing accountability, voice, and action. Clinical Specialists are required to be within their assigned territory daily for unscheduled needs and to work weekends and holidays as determined by local management. Weeknight call coverage is primarily for Sales Reps, but Clinical Specialists may be scheduled for it based on business or geographical needs. Medtronic leads global healthcare technology, addressing challenging health problems with solutions driven by a mission to alleviate pain, restore health, and extend life. The company comprises 95,000+ passionate individuals, engineers at heart, who experiment, create, build, improve, and solve. Medtronic fosters a dynamic and inclusive culture, offering experiences that prioritize people, life-transforming technologies, better outcomes for the world, and insight-driven care.

Requirements

High School Diploma PLUS a minimum 4 years of work experience in healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
Associate degree PLUS a minimum 2 years of work experience in the healthcare, field sales or work experience utilizing complex mathematics, mechanical concepts, science or computing
Bachelor’s Degree
Must have a valid driver's license and active vehicle insurance policy
Driving record will be reviewed and will be considered as part of your application
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required
Possess unrestricted U.S. work authorization at the time of hire and for the duration of employment

Nice To Haves

B.A./B.S. Degree in nursing, life sciences, biomedical engineering
Cath Lab, EP Lab, hospital/clinic or cardiology experience
Experience teaching and educating medical personnel, peers and technical support personnel
Thorough working knowledge of medical terminology and the medical device industry
Excellent customer service skills
Proven ability to build/maintain positive relationships with peers and colleagues across organization levels
Excellent interpersonal, written/verbal communication skills
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Strong work ethic in accomplishing objectives of the position
Expertise with Microsoft tools and other business applications (i.e., SalesForce.com)
Ability to meet vendor credentialing requirements
IBHRE certification (below Prin level – required for Prin level)

Responsibilities

Successfully completes CRM Field Technical Training – including online and field-based training
Performs checks/interrogations of all CRM medical device systems post sign-off
Supports implants of all CRM products post sign-off
Provides on-call support as needed on evenings and weekends post sign-off
Provide troubleshooting support as requested
Assures completion of patient registration and any other required hospital documentation
Helps manage consignment inventory and trunk inventory once obtained
Provides additional inventory support to meet customer needs
Maintains software on programmers throughout the district as directed
Assists with managing daily coverage logistics as needed
Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
Assists with obtaining customer POs throughout the quarter
Has a basic understanding of the competitive landscape
Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
Stays up to date on new products, solutions, and patient management offerings
Completes all assigned training in a timely manner

Benefits

Competitive Salary
Flexible Benefits Package
Sales Incentive Plan (SIP)
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Paid sick time (for temporary employees, as required under applicable state law)