Associate Client Support Analyst

HCA Healthcare • Asheville, NC

120d

About The Position

The Associate Client Support Analyst (ACSA) provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

Requirements

• Experience with call center techniques & competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Mobile device support & Apple product support experience
• Understanding of Healthcare technology industry preferred
• General desktop, basic network troubleshooting and support experience
• Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi
• CompTia certification helpful

Responsibilities

• Provide technical support to the end user
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation
• Access all available support tools and staff to resolve issues

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with a 100% match on 3% to 9% of pay
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock
• Family support through fertility and family building benefits with Progyny and adoption assistance
• Referral services for child, elder and pet care, home and auto repair, event planning and more
• Consumer discounts through Abenity and Consumer Discounts
• Retirement readiness, rollover assistance services and preferred banking partnerships
• Education assistance (tuition, student loan, certification support, dependent scholarships)
• Colleague recognition program
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income

What This Job Offers

• Industry: Hospitals