Associate, Client Services
About The Position
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. BGO – Associate, Client Services POSITION OVERVIEW The Associate of Client Services serves as BGO's ambassador for tenant experience across the US office and industrial portfolio. This pivotal role serves as a liaison to asset management, tenants, property management, and 3rd party vendors to execute BGO's tenant engagement and retention strategy. The position demands a hospitality mindset and relationship management expertise to maintain tenant satisfaction at the highest level across BGO's US Office and Industrial portfolio.
Requirements
- Strong background in hospitality and customer experience management
- Excellent communication skills (verbal, written, and presentation)
- Experience in asset management and/or facilities/property management for Class A office, hospitality or industrial properties
- Analytical ability to leverage data for decision-making and improvement
- High-energy, self-directed professional with exceptional attention to detail
- Strong interpersonal skills with ability to build relationships at all levels
- Passion for creating exceptional customer experiences
- Commitment to maintaining confidentiality and professional integrity
- Flexible mindset with willingness to support after-hours activities as needed
- Innovative thinker who consistently identifies opportunities for enhancement
Responsibilities
- Develop and implement an experience-led, data-driven workplace services platform aligned with BGO's investment strategy
- Create and manage a comprehensive national tenant experience strategy, including annual operating budget and capital plan
- Drive innovation by researching industry trends and implementing best practices across the portfolio
- Establish performance dashboards to monitor and improve workplace services programs
- Manage tenant engagement throughout lease lifecycle with emphasis on move-in, maintenance resolution, special requests, and renewals
- Oversee tenant onboarding process and communication strategy
- Design workplace experiences that either BGO, property management or tenants can offer to foster community and provide conveniences that help retain labor
- Build strong relationships with tenants to understand their business needs, support their goals, and identify opportunities for growth within the BGO portfolio
- Meet annually with all tenants to understand their needs and experience
- Maintain regular communication with BGO leadership on performance metrics and opportunities
- Collaborate with property management, security, and vendor partners to ensure seamless execution
- Develop partnerships with community organizations and local businesses for engagement opportunities
- Manage vendor relationships while maximizing utilization of preferred and diverse suppliers
- Integrate workplace experience programs into facilities management services
- Conduct regular property inspections to maintain functionality and aesthetic integrity
- Negotiate and manage tenant engagement contracts and vendor relationships
- Implement data-driven approaches to measure program success and drive continuous improvement
- Ensure all tenant requests are handled promptly with tailored, high-quality service
Benefits
- Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
- Some of these benefits may include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
