Associate Client Services Specialist - 401K

Sentry Insurance Agency • Nashville, TN

1d • Hybrid

About The Position

The Associate Client Services Specialist supports the client services management team and designated clients by performing a variety of tasks, including gathering information and facilitating general client interactions. This role utilizes multiple systems to monitor and resolve service-related items, ensuring timely completion of service requests, annual non-discrimination testing, and other compliance-related items. The specialist will also work closely with 401(k) colleagues for continued education and development of 401(k) technical knowledge.

Requirements

• Associate degree or equivalent work experience
• 0-2 years of related work experience
• Computer skills, math aptitude, and ability to communicate and provide exceptional service to our customers required
• Ability to prioritize workload and handle several projects simultaneously
• Ability to analyze contracts and documents is required

Nice To Haves

• Prior retirement or 401(k) experience and knowledge is desired
• Successful completion of educational courses, such as CEBS or ASPPA, are beneficial

Responsibilities

• Monitor and maintain workflow tasks for assigned clients to ensure requests and services are completed within the required deadlines
• Monitor incoming email and voice messages while corresponding with clients to provide accurate information regarding employer contributions, payroll, and plan information
• Collect, verify, and update required customer information accurately within Sentry systems
• Develop and maintain an understanding of Sentry’s plan documents, contracts, systems, and compliance requirements
• Perform other job-related duties as assigned

Benefits

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees