Associate Client Services Partner

PubMatic • New York City, NY

2d • Hybrid

About The Position

About the Role: The Client Services Partner, Advertiser Solutions is responsible for supporting Agency/Advertiser relationships within the PubMatic platform as well as working with current partners and internal teams to fulfill their business needs and optimize their potential for our publishers. Candidate will do this through various tasks including reporting, general account management, deal implementation and monitoring, and managing terms and expectations for new and existing clients. What You'll Do: Work with teams both internal and external to drive business goals and help our clients exceed their KPIs. This includes: Dealing with troubleshooting and reporting Optimization best practices Proactively provide strategic recommendations to existing clients to help upsell/drive incremental revenue growth for PubMatic Retain customers by providing world-class customer service Has a strong understanding of PubMatic’s tech along with media solutions/products and will use this knowledge to demonstrate PubMatic value to clients Be a trusted point of contact for clients and internal asks and will ensure responses are handled in a timely manner

Requirements

• Three plus years applicable customer facing experience in either Account Management, Client Services, or Sales roles in the AdTech industry.
• Relevant experience includes: publishers, ad network/sales house, SSPs, ad exchanges, DSPs, ad agencies and programmatic trading desks.
• Exposure to and familiarity with Programmatic eco-system and industry at large
• Knowledge of programmatic buying and selling including: pricing models, optimization tactics, audience trends and buying technologies
• Proficiency in Excel with a proven ability to convey data and analysis to drive business
• Strong presentation (Including PowerPoint) and negotiation skills

Nice To Haves

• Data Visualization experience with tools such as Looker, Tableau, PowerBI are a plus

Responsibilities

• Dealing with troubleshooting and reporting
• Optimization best practices
• Proactively provide strategic recommendations to existing clients to help upsell/drive incremental revenue growth for PubMatic
• Retain customers by providing world-class customer service
• Has a strong understanding of PubMatic’s tech along with media solutions/products and will use this knowledge to demonstrate PubMatic value to clients
• Be a trusted point of contact for clients and internal asks and will ensure responses are handled in a timely manner

Benefits

• Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile and fully stocked pantries plus in-office catered lunches 4 days per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees