Associate Client Services Coordinator

Mariani Landscape•Phoenix, AZ

1d•Onsite

About The Position

Berghoff Design Group (BDG) is seeking an experienced, organized, team-oriented individual to join their growing team as an Associate Client Services Coordinator. This role provides administrative, operational, and client service support to ensure efficient office operations and strong communication between staff, field teams, and clients utilizing the BDG Difference. The coordinator will maintain organized systems, accurate records, and support daily workflows while contributing to a professional, client-focused environment. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, client-focused environment. The company is building the premier outdoor living company in the country by creating a "family of family companies" across the nation, offering opportunities to build a landscaping career, learn from top experts, and work on large and complex landscape projects.

Requirements

2+ years of experience in administrative or client service roles, preferably in landscaping, construction, or service industries.
Strong organizational skills and attention to detail.
Excellent written and verbal communication skills.
Proficiency in Microsoft Excel and CRM platforms.
Ability to manage multiple tasks and prioritize effectively.

Nice To Haves

Accounts Receivable is preferred
Aspire experience preferred
Experience with email marketing tools such as MailChimp is a plus.

Responsibilities

Provide clerical support to office staff across departments
Maintain organized filing systems daily work logs, billing, and invoices
Enter and track approved AMEX Receipts/ vendor packing slips in systems such as Aspire.
Create and process purchase orders
Maintain office supplies, forms and apparel inventory
Keep office workspace clean, organized and presentable
Handle incoming and outgoing mail
Answer and direct incoming office phone calls
Assist with customer communication and service updates
Support proposal preparation and client documentation
Answer questions relating to services
Resolve client concerns and escalate complex issues, as needed
Maintain positive client relationships
Update databases and maintain accurate records
Open and close work orders in internal systems
Assist with daily field paperwork
Print and distribute daily work logs
Match vendor invoices with packing slips and verification
Support staff with assigned project-based tasks
Assist with workflow coordination between office and field teams