Associate Client Service Representative - Call Center

CSC • Wilmington, DE

43d • Onsite

About The Position

Associate Client Service Representative - Call Center Wilmington, DE (Onsite) Monday-Friday, 9am-6pm Are you passionate about delivering outstanding service? So are we. We're seeking a Client Service Representative to join our Frontline National Corporate Transactions team. In this role, you'll serve as a key point of contact between our clients (other businesses) and internal CSC teams-helping clients meet important compliance requirements with accuracy, efficiency, and care. At CSC, we empower our service professionals to resolve inquiries confidently, professionally, and quickly. We'll support you with thorough training, hands-on mentorship, and opportunities for career growth. You bring the commitment to excellence. We'll provide the tools for success. We're a team of dedicated people making a difference in global business and local communities. CSC is the business behind business-and we're looking for someone who shares our values of quality, service, and continuous improvement.

Requirements

• 3-5 years of experience in customer service or administrative support.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.
• Ability to manage competing priorities in a fast-paced, collaborative environment.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong analytical and problem-solving abilities.
• Self-starter with a proactive mindset and a passion for service.
• Flexibility to adapt to shifting priorities and occasional schedule needs based on business demand.

Nice To Haves

• Experience with Salesforce or similar CRM systems is a plus.

Responsibilities

• Build trusted relationships with clients by understanding their unique needs and challenges.
• Research, review, and process corporate legal documents with accuracy and attention to detail.
• Respond to internal and external client inquiries via phone and email in a timely, professional manner.
• Manage client portfolios, prioritize tasks, and meet time-sensitive deadlines.
• Maintain accurate records through data entry, electronic filing, and document retrieval.
• Navigate multiple systems and databases efficiently.
• Identify and recommend process improvements to enhance service quality and team performance.
• Contribute to client retention and growth by delivering proactive, solutions-oriented service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees