Associate, Client Service, Brand Performance

Kantar

9d • Hybrid

About The Position

An active contributor to Kantar's trusted relationship with its clients and is developing an understanding of brand research and its purpose within a broader ecosystem. Is responsible for learning the Kantar systems and tools in order to efficiently contribute to account teams.

Requirements

• 1+ years of professional experience or strong internships / MMR programs; market research experience preferred with exposure to quantitative methodologies
• Strong process and time management skills; capable of prioritizing and delivering against multiple/competing deadlines; prior project management experience preferred
• Proficient computer skills in Microsoft office tools and ability to master other needed business tools (e.g., SPSS, Survey Reporter, data management / cross tab tools and other proprietary tools)
• Strong detail-orientation with ability to manage multiple work streams and among multiple teams
• Excellent communication skills (verbal and written) with ability to use logical reasoning and problem- solving
• Natural curiosity, a can-do attitude, driven and willing to take initiative
• Bachelor’s degree in market research/marketing or related social science, mathematics and/or other analytic disciplines

Responsibilities

• Individual contribution to project financials and time spent on job for assigned projects
• Contributes to Brand Performance new business opportunities to maintain and grow book of business.
• Learning how to price and scope jobs and build a statement of work
• Starting to manage day to day and tactical communication for accounts
• Working to independently address client questions and requests, manage expectations and deadlines while providing status updates, coaching on complex or new challenges.
• Working to design research and contributes to the process (survey design, sample, specs, to deliverables)
• Responsible for delivering on client servicing values and driving client satisfaction
• Learning project tools, processes and is able to execute independently.
• Contributes to critical and analytical thinking on accounts
• Loops in senior support when needed
• Provides active feedback to account teams.
• Contributes to strategic priorities (Blueprint, +1/cross-sell strategy, SPARK)
• Generate positive energy and contributes to Brand Performance team culture

Benefits

• Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSA
• Dental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• 401k with match
• Tuition Reimbursement
• Commuter benefits
• Unlimited PTO

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees