Associate, Client Operations

dentsu•Detroit, MI

2d•$39,000 - $40,000

About The Position

The Associate, Business Ops assists in the implementing and maintaining of media campaigns and financial stewardship across multiple channels. As an entry level position, the Associate position represents the start of a media career and is supervised by a Sr. Associate. This position is essential in the day-to-day tactical and billing management of campaigns and requires an individual that works well in a team-based, fast paced, detail-oriented environment. While prior knowledge of/work experience in Media is not required, the successful Associate is resourceful and demonstrates the initiative to participate in advanced projects. The Associate position is training-intensive. Aptitude and eagerness for learning new skills (both technical and organic) and procedures is essential. The Associate is expected to be an active participant, increasing participation over time in the position. The Associate is also encouraged to contribute ideas and insights that will benefit our clients. As part of the Business Operations team, the Associate is to steward the operations process across all channels and works very closely with assigned Business Operations Sr. Associate, client in-house team, Finance Operations, and other teams when applicable

Requirements

Bachelor’s Degree
0-2 years of industry experience
Strong interest in the media industry
Proficient and accurate with numbers and budgets
Ability to generate and present well-considered solutions
Thrives in a fast pace, constantly changing environment
Balanced ability to perform analytically and creatively
Advanced computer skills (MS Word, Excel, PowerPoint)

Nice To Haves

Experience and knowledge of Prisma Mediaocean application a plus

Responsibilities

Works with Business Ops Associate team to manage all updates to budgets, flighting and other campaign revisions as received by client
Assists Sr. Associates in monthly campaign actualizations and billing reconciliation process
Understands intricacies of various ad-serving partners
Maintains internally used tracking documentation
Works with Digital Media Tech team to ensure flawless implementation of tagging and trafficking requirements as necessitated by the campaign
Understands general activation capabilities of all available media tactics
Supports Sr. Associates in preparing and delivering work to clients and colleagues
Attends all status meetings when appropriate
Maintains day-to-day consultation with Sr. Associate when buy details are concerned (rates/costs, launch timeline etc.)
Is approachable and solution-oriented when presented with problems/issues by staff and team
Builds positive relationships with internal and external teams
Engages with all work-related contacts in a professional and respectful manner
Possesses mature and professional business acumen in written communications
Assesses problems and concerns in a systematic, logical and rational manner
Proactively resolves issues, and knows when to escalate to Sr. Associate
Provides guidance to team members to nurture/promote team environment
May be responsible for constructing and delivering accurate, honest and timely performance management documents i.e. monthly actualization,
Capable of managing multiple deliverables and ability to seamlessly transition among them
Demonstrates active listening skills and ability to apply learning over time
Expresses oneself clearly and concisely in oral communications
Writes in a clear, compelling, and succinct manner
Organizes ideas and information logically and sequentially
Ensures key information is provided to team regarding client issues, internal agency issues, etc.