Associate, Client Operations Representative I

The Bank of New York Mellon • Pittsburgh, PA

35d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate Client Operations Representative to join our team. This role is located in Pittsburgh PA. In this role, you'll make an impact in the following ways:

Requirements

• High school/secondary school diploma or the equivalent combination of education and experience is required; Bachelor's degree preferred.
• 3-5 years of total work experience preferred.
• Experience in financial services preferred.

Responsibilities

• Serve as the technical expert for complex transactions and processes on a daily basis and provide work direction for the team.
• Independently assist clients by responding to complex phone, email, and other inquiries regarding company products, services, and procedures.
• Respond to client questions on BNY Mellon product features and provide technical assistance for the most complex issues escalated by junior team members.
• Research and resolve complex operational or client issues, identify trends in client issues, and propose solutions.
• Provide status updates on problem resolution and outstanding issues to other teams and direct inquiries to appropriate resources at BNY Mellon.
• Assist with process improvement by contributing ideas to improve team efficiency and coordinate implementation of resulting process changes.
• Provide guidance to less experienced staff and may serve as the team leader for a team of support staff.
• Be responsible for the quality and completion of own work and help develop and contribute to the achievement of team objectives.

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life's journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees