Associate, Client Operations Management

Cotality • Dallas, TX

1d

About The Position

At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society. Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry. Job Description: The Client Operations Management Associate is a specialized production role focused on the lifecycle of property loans. You will serve as a technical researcher and data analyst, responsible for mitigating risks and ensuring property tax compliance through high-volume, detailed investigations. This role requires a blend of critical thinking and technical savvy to navigate public records, third-party databases, and internal systems to support streamlined operations.

Requirements

• Analytical Rigor: Ability to interpret basic property documentation and synthesize information from multiple disparate sources to solve problems.
• Technical Proficiency: Intermediate computer skills with the ability to quickly master new software, advanced research tools, and data systems.
• Time Management: Proven capability to set priorities, manage a heavy workload, and consistently meet deadlines.
• Communication: Strong verbal and written skills for providing status updates and collaborating with team members.
• Attention to Detail: A meticulous approach to processing data accurately to prevent risk in property loan servicing.
• Education - High School Diploma, GED, or equivalent required; College Degree preferred.
• Experience - 1+ years of relevant experience (or equivalent education).
• Mindset - Willingness to learn, grow, and adapt within an ever-changing production environment.

Nice To Haves

• Prior experience in a client service-oriented environment is a plus.

Responsibilities

• Intricate Tax Research: Investigate complex property tax cases using advanced tools, public agencies, and third-party subscriptions.
• Data Synthesis & Manipulation: Analyze and manipulate data according to strict business procedures to update forms, databases, and workflow applications.
• Production Excellence: Deliver high-quality results in a fast-paced environment while adhering to strict Service Level Agreements (SLAs) and company standards.
• Client & Agency Liaison: Collaborate with internal departments, public agencies, and clients to resolve research hurdles.
• Process Optimization: Apply research findings to enhance operational efficiency and optimize outcomes for property loan servicing.

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED