Associate Client Advocate - Construction

WTW • Denver, CO

1d

About The Position

The Associate Client Advocate
is the backbone of our account management teams,
ensuring seamless service delivery and exceeding client expectations. This role
involves both client-facing responsibilities and internal collaboration to
support account leaders throughout the insurance issuance and renewal lifecycle.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not
offered for this specific job opportunity.

Responsibilities

• Coordinate and manage all aspects of client service delivery, ensuring a high level of responsiveness and accuracy.
• Handle all day-to-day service delivery activities, including policy reviews, endorsements, audits, invoicing, Certificates of Insurance (COI), and Auto ID processing and Surplus Lines.
• Oversee invoicing processes, including fee/compensation agreements and billing allocations.
• Manage accounts receivable, aged receivables, and collections, resolving any client, carrier, or vendor accounting issues.
• Oversee the certificate renewal process, coordinating requirements with clients and ensuring timely issuance.
• Facilitate the issuance of renewal and mid-term Auto ID cards.
• Ensure timely processing of binding documents, endorsements, and audit requests.
• Collaborate with Service Liaisons on escalations and ensure policy revisions are completed and delivered promptly.
• Manage loss run, loss summary, and experience modification processes.
• Handle quoting, binding, and renewal processes for specialized policies, including Owners & Contractors Professional (OCP), Railroad Protective (RRP), and Builder’s Risk (BR).
• Ensure compliance with the Willis Towers Watson Excellence Model (WTWEM).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees