Associate Claims Representative

CNA Insurance•Downers Grove, IL

6d•$54,000 - $103,000•Hybrid

About The Position

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. This individual contributor position works under general direction to identify and investigate subrogation potential, negotiate, litigate and pursue recoveries for highly complex commercial claims that require strong technical expertise in a specific line of business. Responsibilities include following company protocols to identify, evaluate, analyze and interpret subrogation potential, working with internal resources and external parties to negotiate/litigate through final resolution of the recovery process. JOB DESCRIPTION: Essential Duties & Responsibilities Performs a combination of duties in accordance with departmental guidelines: Manages subrogation of highly complex commercial claims with recovery potential, by taking appropriate steps to secure evidence needed to investigate third party liability, ensuring accuracy and completeness of information and recording and processing reimbursements associated with the loss, damage or injury. Drives resolution of claims inventory by effectively managing diaries, maintaining accurate and timely claims file documentation, utilizing metrics and analytics, and escalating issues as needed. Ensures excellent customer service by interacting professionally and effectively with insureds, claimants, and third party entities to ensure quality and cycle time standards are met, providing regular, timely updates and responding promptly to inquiries and requests for information. Drives interactions with appropriate internal and external partners, suppliers and experts by effectively collaborating with necessary resources to identify and facilitate reimbursements of paid claims. Leads investigation by gathering relevant information internally as well as from third parties to support recovery efforts. Communicates effectively by preparing both verbal and written correspondence to insureds, claimants, vendors and responsible parties. Engages outside counsel, as needed, to conduct additional investigation on files by providing insights on recovery opportunities, and partnering to ensure prompt and appropriate actions and follow up on recovery efforts. Establishes and manages expenses by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner. Ensures quality on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and securing appropriate recoveries from responsible parties. Drives compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business. Serves as a mentor/coach to less experienced recovery professionals and works on special projects, as needed. May perform additional duties as assigned. Reporting Relationship Typically Director or above Skills, Knowledge & Abilities Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and recovery practices. Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate complex concepts and present claims and recommendations to senior management. Demonstrated ability to develop collaborative business relationships with internal and external work partners. Strong work ethic, with demonstrated time management and organizational skills. Ability to work in a fast-paced environment at high levels of productivity on complex matters. Demonstrated ability to investigate, negotiate and manage litigation involving complex claims leading to successful resolution. Experience interpreting complex commercial insurance policies and coverage. Ability to multi-task and adapt to a changing environment. Knowledge of Microsoft Office Suite and ability to learn business-related software. Demonstrated ability to value diverse opinions and ideas Education & Experience Bachelor's degree with 3 or more years of claim handling experience in the line of business, OR High School Diploma with 6 or more years of claim handling experience, preferably in claims handling or recovery Prior negotiation experience Applicable professional designations preferred (e.g. CPCU) #LI-Hybrid #LI-CP1 In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $54,000 to $103,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, please visit cnabenefits.com. CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [email protected]. At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect. Our dedication to employee engagement, continuous learning and the open exchange of ideas is the cornerstone of our business. These ideals, combined with our focus on the customer, enable us to explore new market opportunities and build on our success. Our values, culture and financial strength are what differentiates us from other employers and make CNA the place you want to work. At CNA, we are committed to advancing a culture of inclusion – one that attracts talent from all walks of life, fosters respect and collaboration, and enables all of our colleagues to do their best work. At CNA, we have a long standing commitment to the diverse communities in which we live and work. We actively make a difference for the greater good through partnerships, sustainability, initiatives, and working together for a better tomorrow. Corporate Social Responsibility is not one person, or one department, it's the entire enterprise coming together to make the world a better place.

Requirements

Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and recovery practices.
Excellent verbal and written communication skills with the ability to develop collaborative working relationships, articulate complex concepts and present claims and recommendations to senior management.
Demonstrated ability to develop collaborative business relationships with internal and external work partners.
Strong work ethic, with demonstrated time management and organizational skills.
Ability to work in a fast-paced environment at high levels of productivity on complex matters.
Demonstrated ability to investigate, negotiate and manage litigation involving complex claims leading to successful resolution.
Experience interpreting complex commercial insurance policies and coverage.
Ability to multi-task and adapt to a changing environment.
Knowledge of Microsoft Office Suite and ability to learn business-related software.
Demonstrated ability to value diverse opinions and ideas
Bachelor's degree with 3 or more years of claim handling experience in the line of business, OR High School Diploma with 6 or more years of claim handling experience, preferably in claims handling or recovery
Prior negotiation experience

Nice To Haves

Applicable professional designations preferred (e.g. CPCU)

Responsibilities

Manages subrogation of highly complex commercial claims with recovery potential, by taking appropriate steps to secure evidence needed to investigate third party liability, ensuring accuracy and completeness of information and recording and processing reimbursements associated with the loss, damage or injury.
Drives resolution of claims inventory by effectively managing diaries, maintaining accurate and timely claims file documentation, utilizing metrics and analytics, and escalating issues as needed.
Ensures excellent customer service by interacting professionally and effectively with insureds, claimants, and third party entities to ensure quality and cycle time standards are met, providing regular, timely updates and responding promptly to inquiries and requests for information.
Drives interactions with appropriate internal and external partners, suppliers and experts by effectively collaborating with necessary resources to identify and facilitate reimbursements of paid claims.
Leads investigation by gathering relevant information internally as well as from third parties to support recovery efforts.
Communicates effectively by preparing both verbal and written correspondence to insureds, claimants, vendors and responsible parties.
Engages outside counsel, as needed, to conduct additional investigation on files by providing insights on recovery opportunities, and partnering to ensure prompt and appropriate actions and follow up on recovery efforts.
Establishes and manages expenses by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.
Ensures quality on every file by following all company guidelines, achieving quality and cycle time targets, ensuring proper documentation and securing appropriate recoveries from responsible parties.
Drives compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
Serves as a mentor/coach to less experienced recovery professionals and works on special projects, as needed.
May perform additional duties as assigned.